Senior Technical Writer

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose:

This position is responsible for planning, researching, and writing documentation that may comprise either or both of the following:

• Policies, Standards, Procedures and Work Instructions for internal business or technical processes.
• Technical content for products delivered to customers, including existing and new products.
• Responsible for managing assigned work projects, including determining deliverables, estimating effort, defining timelines, and reporting status.
• Responsibilities also include identifying process gaps as well as developing and improving content development and delivery standards and processes.

Essential Functions

• Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.
• Drive the process to determine the project scope and the document content that needs to be created and how it needs to be delivered (PDF documents, online (HTML), or other) to meet the needs of project stakeholders. May be required to work on several projects concurrently.
• Develop appropriate schedules and work plans for content development and manage the execution of those plans.
• Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, ad other).
• Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.
• Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.
• Develop, apply, maintain, and continuously improve technical content development best practices and standards. This includes defining, implementing, and maintaining reuse model(s) for content single-sourcing.
• Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.
• Create new or work with existing templates and CSS (styles and formats) to define standardized look and feel of documents. Experience using industry style guides (especially Google and Microsoft) and  integrating into content development.
• Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures. Identity and implement best practices for this activity.
• Create technical diagrams  to depict system structure, program logic and process flow.
• Facilitate development of standard internal business processes across disparate teams.
• Identify/implement process gaps and define best practices for Technical Writing processes and standards. Also identify and implement efficiency and/or quality improvements for content development.
• Demonstrated competencies in communication, self-management / self-initiation, decision-making, and working cross-departmentally to proactively provide status and updates.
• Working knowledge of the enterprise business processes, systems and philosophy associated with high-performance technology companies.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications:

• Bachelor’s degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.
• Experience minimum of 8 years, dependent on the level and type of contribution, in defining and writing and editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation.
• Intermediate to expert proficiency in Madcap Flare and its toolset.
• A passion and enthusiasm for technology and independent learning.
• Demonstrated experience managing large documentation projects to completion.
• Intermediate to expert ability in the use of graphics and publishing software, including Madcap Flare, MS Word, SnagIt, and Visio.
• Excellent verbal and written communication and collaboration skills.
• Ability to understand and effectively translate highly technical concepts and information into business and training materials.
• A strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.
• Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.
• Ability to understand and effectively translate highly technical concepts and information into business and training materials.
• Must have a strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Strong proficiency in software technology and a thorough understanding of technical writing.
• Fundamental knowledge of the business processes, systems and philosophy associated with high-performance technology companies.
• Background and drug screening

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Preferred Qualifications:

• Familiarity working within an Agile development methodology.
• Familiarity with software project management applications such as JIRA / Confluence and Microsoft Office 365.
• Intermediate to expert experience with content development applications and related software such as MadCap Flare, Adobe Acrobat Pro, Camtasia, SnagIt, Office 365 including Microsoft Word, Excel, SharePoint, Teams, Stream, and more.
• Proficiency with creating and / or maintaining CSS, HTML, JavaScript, and/or front end web development experience.
• Experience with API documentation, particularly REST API.
• Experience in documenting programming languages such as .net, objective C, and Java are a plus.
• Familiarity with document change management and source control using Git or similar.
• Additional related education and/or experience preferred.

Physical Requirements:

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:
Phoenix, AZ in USD per year is: $84,000 - $116,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.