Senior Technical Writer (Information Experience team)

Summary

As a Senior Technical Writer at Guidewire, you will design and deliver technical content that helps customers and internal teams use our cloud platform, applications, services, and APIs with confidence. You will collaborate closely with engineers, product managers, and designers to create AI-ready documentation and information experiences that support rapid, high-quality software releases and real-world customer outcomes.
You will join our Product Development & Operations (PDO) organization, which is focused on operational excellence and transformative innovation, with a strong emphasis on AI, cloud, and data platform adoption. Your work will make Guidewire’s products easier to adopt and use, directly supporting PDO’s mission to deliver secure, scalable solutions and measurable value for P&C insurers worldwide. At Guidewire, you will contribute to transforming how the world’s P&C insurers do business as we combine digital, core, analytics, and AI to deliver our platform as a cloud service.

Job Description

Role overview

We are looking for a Senior Technical Writer to join Guidewire’s Product Development & Operations (PDO) organization. You will work closely with cross-functional teams to create and maintain high-quality, AI-ready documentation that supports fast, frequent releases and real customer outcomes across our cloud platform, applications, services, and APIs. This role is well-suited to someone who enjoys deep technical problem-solving, collaborative teamwork, and using data and AI to continuously improve content quality and impact.

What you’ll do: Key responsibilities

• Work closely with developers, product managers, and user experience designers to plan and design targeted information experiences in short release cycles.

• Create and maintain technical content for our platform, applications, services, and APIs.

• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.

• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.

• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.

• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.
   

What we’re looking for: Required skills and experience

• 5+ years in technical writing, with a strong background in data, cloud, and API documentation

• Core Technical Skills: Strong understanding of databases, CDC concepts, basic SQL, data modelling, cloud data platforms (storage, environments, observability), AWS (S3, IAM/access control), data pipelines, analytics, machine learning, risk modelling and scoring, and APIs.

• Excellent writing and communication skills.

• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.

• Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.

• Understanding of web applications and cloud platforms, such as AWS or Azure.

• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.

• A collaborative mindset with openness to feedback, and a desire for continuous improvement.

• Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation.

• You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.

• Comfort working in a distributed global team environment.
   

Preferably, you also have some of the following

• Good understanding of structured authoring, markup languages such as DITA and Markdown, and static site generators, such as Docusaurus.

• Experience working in Git/GitHub.

• Experience working in an Agile environment.

• Experience designing content models, taxonomies, or ontologies for technical content.

• Experience working with documentation or knowledge that feeds AI assistants, chatbots, or advanced search.

• Experience using analytics or evaluation methods to assess content quality, findability, or answer quality.
   

Your Impact
We believe in clarity and setting you up for success. In your first six months, you’ll take end-to-end ownership of key product or platform areas, establish scalable content structures and standards, and ship AI-ready documentation that unblocks releases and reduces support friction. Your work will make it easier for customers, partners, and internal teams to understand and use Guidewire’s cloud and AI capabilities, improving adoption, self-service, and overall product satisfaction. Over time, you’ll shape how we design, measure, and deliver content across PDO—enhancing developer experience, powering our AI assistants, and advancing Guidewire’s mission to transform how P&C insurers do business.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.