The Role
Designs and automates AI-driven documentation for end users, developers, and system integrators. Partners with product, engineering, and operations teams to create documentation architectures, standards, prompts, content models, and quality gates. Writes and reviews user guides, API documentation, integration guides, in-product help, and release notes. Measures documentation effectiveness through analytics and feedback, while thoroughly documenting automation systems, configurations, and decision logic.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators.
MUST HAVES
- 4+ years of technical writing experience, with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content).
- Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation.
- Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale.
- Technical comfort with APIs, event streaming, batch processing, system architecture, and data models. Ability to understand complex concepts and write documentation that captures them accurately.
- Proficiency with Markdown, YAML, Git, and version-controlled workflows. Comfortable in code editors and command-line environments.
- Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences.
- Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems.
- Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows.
- Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities.
- Bachelor's degree in computer science, English, or a related field, or equivalent work experience.
- Upper-intermediate English level.
NICE TO HAVES
- Loyalty product, MarTech, or B2B SaaS experience preferred.
- Redocly documentation framework for API references.
WHAT YOU WILL DO
- Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences – end users, developers, and system integrators.
- Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation – user guides, API documentation, integration guides, in-product help, and release notes – maintains consistency and user value.
- Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale.
- Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates.
- Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach.
- Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.
Meet Our Recruitment Process
Application → Coding Challenge → Video Interview → Technical Interview or Hiring Manager Interview
Each step helps us understand your skills and overall fit.
If it’s a match, you’ll receive an offer.
Skills Required
- 4+ years of technical writing experience
- Experience creating software documentation for SaaS, cloud platforms, or developer-focused products
- Deep familiarity with prompt engineering and configuring AI tools
- Experience designing documentation architecture and information design patterns
- Technical understanding of APIs, event streaming, batch processing, system architecture, and data models
- Proficiency with Markdown, YAML, Git, version-controlled workflows, code editors, and command-line environments
- Strong written and verbal communication skills
- Ability to manage multiple priorities and maintain documentation consistency
- Problem-solving skills and ability to improve documentation systems and workflows
- Experience working in fast-paced, cross-functional product environments
- Bachelor's degree in computer science, English, or a related field, or equivalent work experience
- Upper-intermediate English proficiency
- Loyalty product, MarTech, or B2B SaaS experience
- Experience with the Redocly documentation framework
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The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
