Senior Technical Writer, Developer Experience

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

• At Airwallex, we’re committed to building great docs and an exceptional developer experience. Create and update comprehensive documentation for our products, including product docs API documentation.

• Ensure documentation is clear, concise, and user-friendly.

• Work closely with Product, Engineering, and Developer Experience teams to gather information and understand product features.

• Regularly review and revise content to improve quality and usability.

• Implement best practices for documentation, including the latest industry tools and technologies.

• Foster a strong documentation culture within Airwallex by being an advocate for high-quality documentation across the company.

• Lead efforts to overhaul and refresh existing documentation content.

• Partner with the AI team to leverage AI-powered internal tooling that enhances both documentation writing and the developer experience.

• Participate in exciting projects like modernizing our information architecture and scaling documentation efforts globally.

This role is based out of San Francisco, Sydney or Melbourne

Minimum Qualifications

• 4 + years of technical writing experience, preferably within the tech, payments industry 

• Bachelor's degree

• Experience writing for APIs, SDKs, and embedded systems

• Strong attention to detail and the ability to simplify complex information

• Demonstrated ability to work collaboratively with cross-functional teams

• Enthusiasm for coaching and mentoring others in effective documentation practices

Preferred Qualifications

• Experience working in a company with a strong documentation culture

• Familiarity with leveraging newer technologies, such as AI, for documentation purposes

• Obsessive focus on the needs of users and improving the end-user experience

• Interest in fostering a better company-wide documentation culture and contributing processes

The Developer Experience Technical Writing team at Airwallex is dedicated to creating exceptional documentation that minimizes friction, builds trust, reduces support needs, and drives inbound growth. This role is pivotal in ensuring that our documentation supports the success of our API business. You will be part of a collaborative team that values innovation, continuous improvement, and user-centric solutions.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.