At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading.
Job Description
The Trainer is responsible for delivering training, developing training plans, and partnering with Internal resources to create and update training materials. The ideal candidate will be a confident public speaker who is self-driven to stay up to date on the latest tools and best practices for product training.
Essential Duties And Responsibilities:
- Deliver Online instructor led training to customers
- Develop and coordinate training schedules
- Assess training needs
- Conduct customer surveys and interviews
- Consult with other trainers, managers, and leadership
- Support the conceptualization and development of training materials
- Communicate training needs and online resources as appropriate
- Create training strategies, initiatives, and materials
- Review, test, and provide feedback on training materials
- Provide accurate and timely training reports
- Facilitate customer training and onboarding using approved materials
- Document customer performance and outcomes of training
- Coordinate and monitor enrollment, schedules, costs, and equipment
- Travel as needed
Basic Qualifications:
- Must have 5-7 years of experience as a Technical Trainer
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Good interpersonal skills and communication with all levels of management
- Able to multitask, prioritize, and manage time efficiently
- Excellent verbal and written communication skills
- Able to analyze problems and strategize for better solutions
- Familiar with Training systems and best practices
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 5-7 years of experience as a Technical Trainer
- Experience delivering online instructor-led training
- Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
- Confident public speaker and strong presentation skills
- Excellent verbal and written communication skills
- Good interpersonal skills and ability to communicate with all management levels
- Able to multitask, prioritize, and manage time efficiently
- Able to analyze problems and strategize for better solutions
- Familiarity with training systems and best practices
- Self-driven to stay up to date on training tools and best practices
- Willingness to travel as needed
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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