Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable
our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving
sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development
and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an
outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services
The Position
Key responsibilities include, but are not exclusively:
- Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
- Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system.
- Provide mentorship and feedback on service tools, repair and installation work instructions.
- Provide feedback on spares parts and associated work instructions and feedback on diagnostic and test procedures required for support of systems.
- Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
- Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
- Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operations
- Working in compliance with legislation and IMS
Requirements:
- Preferably experience as a customer or field service engineer with Electric Failure Analysis (EFA) products, Surface Analysis (SAN) equipment or Scanning Electron Microscope (SEM)BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)
- Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory
- Comfortable in working with analytical equipment
- All-round technical knowledge and practical skills in multidisciplinary trouble shooting
- Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan)
- Typically requires a University degree in Applied Physics, Electronics, or Electro-Mechanics. (Associates minimum, Bachelors
- preferred, or equivalent military training)
- Proven track record as a self-starter who is also highly productive when not supervised
- Works with demanding customers and understands the importance of customer relations and intimacy
- Project leader skills
- International Travel (50% of working time following initial training period)
- Proficient in English (verbal and in writing)
- Other language skills are an asset
Competencies:
- Customer Focus
- Communication
- Complex Problem solving
- Planning / Prioritizing & Goal setting
- Decisiveness
- Tolerance of Ambiguity
- Teamwork
- Energizing others
- Flexibility
- Relationship building
- Influence & Persuasion
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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