Join Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.
As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.
We’re looking for a talented and dedicated Senior Technical Support Specialist to serve as the primary point of contact for our customers and deliver a personalized and informative support experience through having a deep knowledge of our products
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain.
How you’ll shape the future of B2B sales
- Serve as the first point of contact for customers' inquiries or technical issues with our products or services via live chat and email.
- Resolve basic and complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills.
- Collaborate with Support, CSM, Sales and other departments.
- Identify and analyze customer pain points, feature requests or other feedback to share with our Product and Engineering teams.
- Oversee customer support chat during US business hours.
- Work closely with the Israeli support team to provide feedback, track trends, and report issues.
- Monitor Jira reports and team communications to enhance service quality and uphold high standards.
- Identify and escalate complex technical issues to our Solution Engineers.
- Maintain a positive and professional attitude when interacting with customers to ensure a flawless customer experience.
Requirements
Here’s what we need from you
- 2 years of experience in technical support or customer service role is a must
- SAAS company background is a must
- Experience with Jira is a must
- Exceptional communication and presentation skills
- A star in investigating unexpected technical issues and determining the cause
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Attention to detail, highly organized.
- Proactive mindset
- Ability to work under pressure
- Customers obsessed with a “can do” approach
- A quick learner and adaptable
- Willingness to work in a fast-paced environment
**Mondays, Tuesdays and Thursdays required onsite in Boston**
How will you innovate? How will you learn?
As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.
Why Lusha? It’s simple
Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.
What the Team is Saying
What We Do
At Lusha, we're building a future where every B2B sales professional is equipped with the data they need to succeed. Founded in 2016 by Assaf Eisenstein and Yoni Tserruya, our mission is to organize the world's business data while empowering our customers to uncover relevant revenue and growth opportunities. We're proudly GDPR compliant and maintain a globally compliant database.
With a staggering reach of 1 million users and a database boasting over 200 million entries, including 45 million direct contacts in North America, 50 million enterprise and SMB business profiles, and 21 million GDPR-compliant European contacts, Lusha stands as an indispensable resource in the B2B landscape. Our community has surged to over 670,000 sales professionals and 223,000 sales organizations, proudly showcasing partners such as Zendesk, Google, and Yotpo.
With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. Starting as a profitable bootstrap company and surviving solely on profits for 4.5 years, our journey is a testament to our commitment to innovation and the iconic brand we've become, continuously setting new standards in the industry.
In total, Lusha has 300 employees globally in two sites—Tel Aviv and Boston. Our teams are the driving force behind everything we do, dedicated not only to meeting but exceeding our customers' needs. We understand the importance of connection, fostering a collaborative environment where every employee contributes to our success.
Your voice matters, your ideas count, and together, we'll thrive.
Join us on this journey to revolutionize B2B sales. Let's grow better together.
Why Work With Us
Welcome to Lusha, where culture isn't a label—it's our DNA. Dream-driven creators, user-centric innovators, and relentless learners, we thrive on simplicity, collaboration, and trust.
Join us in shaping a company we're proud of—one where every voice matters and dreams fuel our journey.
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Lusha Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
