The Role
This role involves communicating with users, providing technical analysis, troubleshooting issues, and supporting IAM service offerings in a senior capacity.
Summary Generated by Built In
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
- Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Respond and resolve issues within agreed service levels
- Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
WHAT YOU BRING
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
- Minimum 6+ years experience in implementing various IGA solutions
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying IAM tools like Saviynt, Sailpoint, OIM, ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & Windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers
- Excellent written and verbal communication skills
- Minimum 5 years experience in implementing various IGA solutions
Saviynt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Saviynt and has not been reviewed or approved by Saviynt.
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Leave & Time Off Breadth — Flexible or unlimited PTO, generous parental leave, paid holidays, and periodic mental health days point to a wide range of time‑off options. These policies are positioned to support rest and balance when teams can make use of them.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside options like FSAs, reflecting comprehensive core health benefits. Affordability and plan quality are often highlighted as positives.
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Retirement Support — A 401(k) program with employer contributions is available, reinforcing long‑term financial security. This complements equity and ESPP elements within total rewards.
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The Company
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
