Senior Technical Support Engineer

The Middleware Support Delivery team is seeking skilled Java experts to join our team of middleware engineers supporting the JBoss Enterprise Middleware Suite and customer service skills in Brazil. We're adding an engineer with functional expertise and strong industry experience to provide support for our enterprise subscription customers.

As a Middleware Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product and you will become an expert in Red Hat’s technologies, including products as Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Single Sign-On (RH-SSO), Red Hat build of Keycloak and Red Hat OpenShift.

In this role you will use your skills and passion for performing investigation, troubleshooting to resolve customer issues, debugging source code and patching and enhancing it. This is a great opportunity to become part of an open source organization where we believe in giving our associates the right platform, tools, and freedom to work on source code and contribute to it.

What you will do

• Own the resolution of customer issues from initial contact to complete customer satisfaction

• Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings

• Use efficient problem-solving techniques, debugging source code and resolve complex, critical, and sensitive support issues

• Learn new technologies and provide blogs, whitepapers, and knowledge base articles pushing technical knowledge out to our customers and the community

• Engage and collaborate with open source developers around the world

• Serve as a technical point of contact for a technology of your choice within the Red Hat JBoss Middleware domain

• Advocate customer requests and offer innovative ideas to improve the quality of our offerings

• Manage assigned offerings and components by prioritizing open issues for development

What you will bring

• Bachelor's degree in engineering or computer science

• At least 3 years of professional experience in a technical support, development, engineering, or quality assurance organization

• Experience with JEE , CDI, JPA, REST, transactions JMS, Maven, and Git

• Experience with IBM WebSphere , Red Hat JBoss Middleware, Oracle WebLogic, Apache Tomcat, or OpenShift by Red Hat

• Solid customer service skills

• Outstanding troubleshooting and debugging skills and passion for problem-solving and investigation

• Ability and willingness to learn new open source middleware technologies

• Clear and effective communications skills in English

• Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates

The following is considered a plus:

• Certifications like Red Hat Certified Specialist in Enterprise Application Server Administration or Red Hat Certified JBoss Administrator (RHCJA)

• Experience with java security (e.g. JAAS/JEE Security, Kerberos, Keycloak, SSO, Ldap, SSL/TLS) is a plus

• Experience with the Linux or Unix operating systems

• Experience with technologies like Docker, Containers, Kubernetes, and OpenShift

#LI-FV1 #LI-REMOTE

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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