Senior Technical Support Engineer

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? #LI-Hybrid #LI-RB1

About the team:

FIS's AddVantage is a real-time, browser-based solution for asset management and trust accounting that delivers large-volume, straight-through processing (STP) for front-to back-office operations. AddVantage helps enhance the ability to manage growth, increase profits and improve profitability with automated workflow management, investment tools and reporting capabilities. Organizations with multiple institutions and branches benefit from access to real-time information 24/7.

We are looking for a Technical Support Engineer Senior to provide enterprise-level assistance to our customers.

You must have good technical knowledge and be able to communicate effectively.

What you will be doing:

• Design, install, configure, and maintain Windows Server systems, Storage, Backup, and VMWare clusters in support of enterprise needs

• Plan and achieve goals for effective data center and operating system implementation

• Provide technical consulting in the selection and purchase of hardware and software systems

• Ensure the secure and effective operation of computing systems through compliance with ORNL procedures and IT Internal Operating Procedures

• Skilled in sys penetration/elevating privileges via Hacker Methodology in 94 hours of instruction and training

• Mastered Industrial Control Sys lessons; gained skills to protect critical infrastructure--ready to defend national power grid

• Administer, configure, install, integrate, test, and troubleshoot Network devices

• Coordinates installation, troubleshooting, maintenance, and evaluates network system tools and peripherals

• Customer service through troubleshooting errors and problem solving with critical infrastructure and data

• Implement system changes including research and testing

• Joint Operations Planning Process utilization for Cyber Operations

• Windows System Engineering and Administration

• Utilize Active Directory suite of tools extensively

• Group policy and registry leveraged to implement Security Technical Implementation guides

• Scripting with PowerShell and other tools

Other items of Familiarity:
JAVA, CSS, HTML, JavaScript, Powershell, command prompt, MAC terminal, script writing and editing
VMware, Microsoft teams, Active directory administration, Filelocator pro, BCwipe, Encase, p2 Commander, Sysco Routing and Switching, Kali Linux, Wireshark, Metasploit, John the Ripper, SCCM, Bluecoat, Sidewinder, Symantec Backup Exec, Snort, WSUS, Big Fix, McAfee ePO, Nessus, STIG implementation, BigFix, CyberArk, Windows Server suite of tools.

What you bring:

• Experience with configuring and maintaining web and application servers.

• Windows Server Administration

• Knowledge of Database architecture

• Understanding of production support operating models.

• Knowledge of networks and network practices Exposure to various file transfer protocols (SFTP, FTPS, etc)

• Proven work experience in a prior technical support role.

• Excellent English communication skills with a customer-oriented attitude.

• Commitment to continuous improvement – working creatively to improve working practices.

• Working as part of an On-Call rota.

• Strong customer communication skills Experience training and mentoring junior team members The ability to manage a project from start to finish Experience working with other teams (network support, application support)

• Documentation skills

• IIS web hosting

• Database Administration

• Programming/scripting skills

• Knowledge of monitoring tools and best practices

• Understanding the fundamentals of IT networks and systems

What we offer you:

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

• Attractive range of benefits including private medical cover, dental cover, and travel insurance.

• Continuous development through our diversified training across core financial, sales and FIS solutions.

• A modern, international work environment and a dedicated and motivated, supportive team.

• A broad range of professional development possibilities, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass