Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our team
Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
We seek a motivated, proactive, and skilled engineer to join our customer support team. This role involves working with innovative technology that helps organizations protect their key applications and assets from advanced cyber threats.
As a Senior Support Engineer, you will be responsible for:
- Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
- Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
- Building and maintaining effective relationships with large enterprise customers, serving as their primary contact for technical inquiries and issues.
- Owning the problem resolution and collaborating with internal teams.
- Analyzing technical issues and proposing solutions to prevent issues.
- Working closely with Engineering teams on customer issues.
Do what you love
To be successful in this role you will:
- 5+ years in enterprise-grade technical support, escalation engineering, or technical account management within cybersecurity or network infrastructure.
- Demonstrate expertise in Linux and Windows OS internals, system administration, and logging mechanisms. Solid understanding of enterprise networking (TCP/IP, routing, firewalls) and modern security paradigms
- Gain practical experience with Kubernetes (K8s), containerization (Docker), and effectively resolve API-related issues.
- Demonstrate scripting skills in Python, Bash, or PowerShell for automation and diagnostic workflows - nice to have
- Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
- Demonstrate exceptional context-switching capability, balancing high-touch customer management with deep-dive technical triage under pressure.
- Executive-level communication skills to articulate complex technical issues to both technical teams and business stakeholders.
- High level of English - verbal and written
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 5+ years of experience in enterprise technical support, escalation engineering, or technical account management within cybersecurity or network infrastructure
- Expertise in Linux and Windows operating system internals, system administration, and logging mechanisms
- Solid understanding of enterprise networking, including TCP/IP, routing, firewalls, and modern security paradigms
- Practical experience with Kubernetes, containerization using Docker, and resolving API-related issues
- Experience serving as an Escalation Engineer and collaborating with Support, R&D, and QA teams
- Exceptional context-switching and customer management skills under pressure
- Executive-level verbal and written communication skills
- High level of English proficiency
- Scripting skills in Python, Bash, or PowerShell for automation and diagnostic workflows
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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