Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Employer: Veeam Software Corporation
Position: Senior Technical Support Engineer
Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolutions. Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers. Develop performance metrics and standards for technical products. Contribute to the technical documentation of based product features, customer issue root cause analysis, and internal findings in Knowledge Base, Best Practices, Blogs, and White Papers. Collaborate across organizations including engineering, sales, and product management teams during Proof of Concept (POC) on analyzing product demos for existing and prospective customers. Work on product networking, cloud, virtualization, backup, and recovery. Work on software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration to develop guidelines for product software implantation. Configure public cloud infrastructure including AWS, Azure, and Google Cloud and work on networking, cloud, virtualization, backup, and recovery concepts.
Education Required: Bachelor’s degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field
Experience Required: 6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation
Special Requirements: Must have at least 3 years of prior work experience in each of the following:
- Designing and developing guidelines and deploying technical solutions by leveraging experience with Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation.
- Supporting customer environment and product software implementation using at least two of the following software solutions: OpenShift, PKS, Rancher, Google GKE, AWS EKS, and/or VMware administration.
- Configuring public cloud infrastructure including AWS, Azure, and Google Cloud.
- Working on Kubernetes administration including cluster management, troubleshooting, and deploying containerized applications.
- Utilizing Customer Relationship Management platforms: Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking to enhance support efficiency.
- Managing high-priority support cases by communicating with customers with production issues, and driving resolution for escalated issues to ensure satisfaction and service continuity.
- Using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams, ensuring timely delivery and resolution of tasks and incidents driving resolution for customer issues.
- Managing and optimizing software development life cycles and upgrading patterns to promote smooth transitions between releases with minimal downtime.
Position permits telecommuting: applicant may reside anywhere in U.S. and reports to Kirkland, WA office.
Salary: $161,138 to $219,500 per year
Worksite: 3000 Carillon Point, Suite 600, Kirkland, WA 98033
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Skills Required
- Bachelor's degree in Computer Systems Engineering, Computer Science, Computer Engineering, or related field (or foreign equivalent)
- 6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation
- At least 3 years designing and deploying solutions using Kubernetes, Linux administration (Docker), and scripting (Bash or Python) for automation
- At least 3 years supporting product implementation using at least two of: OpenShift, PKS, Rancher, Google GKE, AWS EKS, VMware administration
- At least 3 years configuring public cloud infrastructure (AWS, Azure, Google Cloud)
- At least 3 years working on Kubernetes administration including cluster management and troubleshooting
- At least 3 years using Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking
- At least 3 years managing high-priority support cases, communicating with customers on production issues, and driving escalated resolutions
- At least 3 years using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams
- At least 3 years managing and optimizing software development lifecycles and upgrade patterns to minimize downtime between releases
Veeam Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeam and has not been reviewed or approved by Veeam.
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Healthcare Strength — Healthcare coverage is comprehensive with options that include employee-only no-cost tiers, plus mental-health support through an assistance program. Feedback suggests these offerings compare well in tech.
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Leave & Time Off Breadth — Time off includes unlimited PTO in the U.S., paid company holidays, quarterly company-wide recharge days, and paid volunteer time. Feedback suggests team norms influence how fully this flexibility is utilized.
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Strong & Reliable Incentives — Sales and pre-sales roles feature meaningful on-target earnings with competitive base and variable structures. Feedback suggests these plans provide strong upside for high performers.
Veeam Insights
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
