Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position SummaryJob Summary**
Scientific Games Technologies India Private Limited is seeking a highly skilled and experienced Senior Technical Support Engineer to provide advanced technical assistance and problem resolution for our complex gaming and lottery systems. This role involves in-depth troubleshooting, analysis, and communication with internal and external stakeholders to ensure optimal system performance and customer satisfaction.
Job Responsibilities**
* Provide expert-level technical support for Scientific Games products and platforms, including software, hardware, and network components.
* Diagnose and resolve complex technical issues through in-depth analysis, log review, and system tracing.
* Collaborate with development, QA, and operations teams to identify root causes of issues and propose effective solutions.
* Develop and implement workarounds for critical issues to minimize system downtime and impact on customers.
* Document technical solutions, troubleshooting steps, and best practices in a clear and concise manner.
* Conduct technical training for junior support engineers and internal teams on new products and complex system functionalities.
* Participate in on-call rotation and provide off-hours support as required to address critical incidents.
* Communicate effectively with customers, partners, and internal teams regarding technical issues, status updates, and resolutions.
* Proactively identify potential system vulnerabilities and recommend improvements to enhance stability and performance.
* Assist in the testing and deployment of new software releases and system upgrades.
Job Qualifications**
* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
* 5+ years of experience in a technical support role, preferably within the gaming, lottery, or a similarly complex industry.
* Proven expertise in troubleshooting and supporting complex software applications, databases (SQL, Oracle), and operating systems (Linux, Windows).
* Strong understanding of networking concepts (TCP/IP, firewalls, load balancers) and network troubleshooting.
* Experience with scripting languages (e.g., Python, Bash) for automation and data analysis.
* Familiarity with ITIL framework and incident management best practices.
* Excellent analytical and problem-solving skills with a strong attention to detail.
* Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* Prior experience with cloud platforms (AWS, Azure, GCP) is a plus.
* Relevant certifications (e.g., CCNA, MCSE, ITIL) are highly desirable.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 5+ years of experience in a technical support role
- Experience in gaming, lottery, or similarly complex industry
- Proven expertise troubleshooting and supporting complex software applications, databases (SQL, Oracle), and operating systems (Linux, Windows)
- Strong understanding of networking concepts (TCP/IP, firewalls, load balancers) and network troubleshooting
- Experience with scripting languages for automation and data analysis (Python, Bash)
- Familiarity with ITIL framework and incident management best practices
- Prior experience with cloud platforms (AWS, Azure, GCP)
- Relevant certifications (e.g., CCNA, MCSE, ITIL)
- Excellent analytical, problem-solving, communication, and interpersonal skills
- Ability to work independently and as part of a team; participate in on-call rotation and provide off-hours support
Scientific Games Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scientific Games and has not been reviewed or approved by Scientific Games.
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Leave & Time Off Breadth — Time off includes a solid starting PTO allotment plus a set of paid holidays, with a floating day and paid volunteer time also cited. Some higher‑level roles reference unlimited PTO, indicating added flexibility in certain areas.
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Wellbeing & Lifestyle Benefits — Company programs emphasize well‑being, recognition, and community and volunteer involvement. Responsibility and sustainability communications consistently highlight these initiatives alongside core benefits.
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Affordable Benefits — Health insurance costs are often described as reasonable or affordable. Core medical, dental, and vision coverage is broadly available for U.S. roles.
Scientific Games Insights
What We Do
As a global leader in the gaming and lottery industries, Scientific Games' mission is to empower our customers by creating the world's best gaming and lottery experiences. Our casino, interactive and instant lottery games are designed to reach players wherever they are, whenever they want to play, and in any channel they choose: retail, casino or digital. For more than 85 years through our acquired companies, Scientific Games has delivered what customers and players value most: trusted security, creative content, operating efficiencies and innovative technology. Today, we offer customers a fully integrated portfolio of technology platforms, robust systems, engaging content and unrivaled professional services. Headquartered in Las Vegas, Nevada with nearly 10,000 employees worldwide, we serve our customers from development, manufacturing, printing and commercial facilities on six continents. At Scientific Games, we establish long-term, collaborative relationships with our customers as trusted partners. Such partnerships allow us to build dedicated teams, fortify our knowledge base, and collaborate with our customers to improve our product and service offerings for the benefit of the industry. Our global customer base includes: - Commercial and Tribal Land-Based Casinos - Video Lottery Terminal (VLT) Operators - U.S. and International Lotteries (Government Sponsored and Private) - Central Determination Gaming Jurisdictions - Licensed Betting Operators - Licensed Online Casino Operators - Social Sites Offering Online Free-To-Play Casino Games
