Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast!
At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Senior Technical Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers.
You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a Senior Technical Support Engineer with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.
Responsibilities- Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
- Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
- Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
- Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
- Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
- achelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
- Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.
- Strong customer-facing experience, with the ability to build trusted relationships manage technical issues, and communicate effectively with customers throughout the support process.
- Excellent problem-solving and communication skills.
- Fluent English (C1 or above).
- Willingness to learn and adapt in a fast-paced environment.
- Strong understanding of network security skills and the ability to work independently and as part of a team, preferably previous experience in cybersecurity industry.
- Commitment to innovation, integrity, and excellence.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 5+ years of relevant experience in network, security, or SaaS support
- Proficiency in Active Directory and Group Policy Objects (GPO)
- Proficiency in Windows and Linux
- Proficiency in PowerShell or Python scripting
- Experience in a technical support role
- Experience in the cybersecurity industry
- Excellent problem-solving and communication skills
- Fluent English at C1 level or above
- Strong network security knowledge
- Ability to work independently and as part of a team
- Willingness to learn and adapt in a fast-paced environment
- Commitment to innovation, integrity, and excellence
What We Do
Zero Networks fixes the root cause of most successful cyberattacks - overly open networks and excessive logon permissions - with a simple, fully automated platform for zero trust segmentation and remote access. Zero Networks learns and automatically restricts network and user access to what's strictly essential, leveraging multi-factor authentication to stop attacks from spreading.
