Senior Technical Support Analyst

Reposted 5 Days Ago
Be an Early Applicant
Office, Lilongwe, Central Region
In-Office
Expert/Leader
Blockchain • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Role
Provide first and second-level technical support for critical applications in Clearing, troubleshoot issues, participate in process improvement, and manage incident resolution while ensuring system performance and reliability.
Summary Generated by Built In
ASX: Powering Australia's financial marketsWhy join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

The team

Provides first and second level technical support on all systems within the Markets Line of Business, this includes trading, Reference Data Management, Market surveillance, Market Announcements, Regulatory Feeds, Clearing, Risk and Margining systems.

Your responsibilities

  • Ensure stability, reliability and performance of critical applications in Clearing space by providing technical support, troubleshooting

  • issues and managing incident resolution.

  • Participate in continuous improvement initiatives to enhance operational efficiency.

  • Provision of 2nd level technical support, documentation, building, testing and planning for projects for Clearing and Risk systems.

  • Work with users from business areas such as Clearing and Risk systems/finance within ASX to resolve issues and provide

  • information.

  • Completion of maintenance tasks, compilation of monthly reporting, and annual BCP testing.

  • Participate in non-functional testing required by projects and software releases.

  • Software installation and configuration of systems/environments that are supported within the team.

  • The role will also include providing 24 x 7 on-call support and weekend/after-hour installations and upgrades.

  • The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team.

Must have

  • 10+ years of experience in a similar role with previous markets experience is highly regarded.

  • Demonstratable experience supporting critical applications using AWS Cloud Architecture covering EC2, S3, Lambda, RDS with strong understanding of microservices, containerisation (Docker), Kubernetes administration, and CI/CD pipelines.

  • Experience setting up CloudWatch alerts, supporting observability tools such as Grafana, Prometheus, Open Telemetry.

  • Excellent knowledge of data handling (Oracle or SQL) including SQL scripting,

  • Securities industry experience such as understanding of exchange-traded futures and options, derivatives markets, and the business processes related to clearing of member trades.

  • Excellent troubleshooting, problem solving and root cause analysis skills.

  • Ability to communicate effectively with both technical and non-technical stakeholders.

  • Willingness to learn new technologies, self-motivation with the ability to multi-task and prioritise work with minimal supervision

  • AWS Cloud Certification.

Nice to have

  • Programming and scripting skills with Cron, PowerShell, Perl or Python

  • Technical experience in distributed transactions, high availability, performance-critical systems, TCP/IP networks to diagnosis connectivity issues

  • Exposure to the standards, practices and procedures of the financial industry.

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.

Top Skills

AWS
Ci/Cd
Cloudwatch
Containerization
Cron
Docker
Ec2
Grafana
Kubernetes
Lambda
Microservices
Open Telemetry
Oracle
Perl
Powershell
Prometheus
Python
Rds
S3
SQL
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The Company
HQ: Sydney, NSW
1,848 Employees
Year Founded: 1987

What We Do

ASX is one of the world’s top ten exchanges. As a full-service exchange, we offer trading, clearing, settlement, market insights, connectivity, and depository services across all major asset classes including equities, derivatives, ETFs, options, and managed funds.

With a total market capitalisation of around $1.5 trillion, ASX is home to some of the world’s leading resource, finance, and technology companies. Our $47 trillion interest rate derivatives market is the largest in Asia and among the biggest in the world.

ASX’s network and data centre (The Australian Liquidity Centre) provides a world class financial infrastructure and access to Australia’s largest pools of liquidity.

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