Senior Technical Support Analyst

Reposted 15 Days Ago
Be an Early Applicant
Exeter, Devon, England
Hybrid
Senior level
Information Technology
The Role
As a Senior Technical Support Analyst, you will resolve complex technical issues, mentor junior analysts, and drive service excellence, while enhancing IT service strategies.
Summary Generated by Built In

Hiring Manager - Chris Murphy

Closing Date - 17th October 

The Opportunity

Join Landmark as a Senior Technical Support Analyst, where you'll be the go-to expert for resolving complex technical issues and driving service excellence. Acting as a third-line support specialist, you'll lead on code-related enquiries, mentor junior analysts, and help shape our IT service strategy.

Key Responsibilities:

  • Own and resolve advanced technical support tickets, collaborating across teams.
  • Maintain and improve ITSM tools (currently Zendesk).
  • Lead documentation and knowledge base updates in line with ITIL standards.
  • Coach and manage junior analysts, fostering a high-performing team.
  • Support service desk operations and participate in the on-call rota (one in every four weeks)
  • Drive innovation and continuous improvement across platforms and services.

About You

We’re looking for someone with a solid background in software development and, ideally, experience in a technical service desk environment.

You’ll bring:

  • Proficiency in C#, SQL, .NET, Azure, Power BI, SharePoint, and strong troubleshooting capabilities
  • Excellent communication and documentation skills, with the ability to convey technical concepts clearly
  • Knowledge of ITSM tools and ITIL best practices
  • Line management experience (preferred but not essential)

Top Skills

.Net
Azure
C#
Power BI
Sharepoint
SQL
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The Company
Brighton
439 Employees
Year Founded: 1995

What We Do

Landmark Information, part of the Daily Mail General Trust, is the UK’s leading provider of land and property search information, including digital mapping, environmental risk reports and sophisticated property management tools to all property professionals such as Architects, Surveyors, Lenders, Environmental Consultants and Estate Agents. Giving access to the largest repository of professional mapping and data in the UK – including, small and large scale digital mapping and data, GIS, historical maps, aerial photography and site intelligence reports, together with high-quality environmental risk and planning information. our focus on quality data enables us to provide unrivalled expertise and solutions that create peace of mind for our customers. We work closely with industry leaders including Ordnance Survey, the Environment Agency, the Coal Authority and the British Geological Survey which enables Landmark to offer the most accurate data and information which has established Landmark as one of the largest geographical information databases in Europe.

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