Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.
Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.
It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.
Job SummaryAs a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.
About the TeamYou'll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts.
What You'll DoOrchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments.
Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams.
Nice to have: a track record of problem-solving and innovation in developing technology programs.
Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.
Enjoys translating complex technical wins into clear business value: you love a good success story.
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
Health benefits, employee assistance plans, and annual wellness allowance
Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Skills Required
- 5+ years of experience in a customer-facing technical role solving business problems with advanced technologies
- Experience engaging highly technical Fortune 100 enterprise customers in North America
- Strong working knowledge of developer or application security tools and workflows, such as GitHub, Jira, Jenkins, and VS Code
- Experience leading technical or engineering programs, including thought leadership and business case development
- Exceptional communication skills, including facilitating challenging discussions, handling objections, and influencing stakeholders from end users to executives
- Strong organizational skills and ability to thrive in a collaborative, fast-paced environment
- Developer background, coding experience, or deep familiarity with modern DevOps environments
- Experience leading technical transformation project teams in a direct or matrixed role
- Track record of problem-solving and innovation in developing technology programs
- Bachelor’s degree in computer science, technology, engineering, mathematics, business, or equivalent experience
What the Team is Saying
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Snyk Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave is described as 100% for all caregivers, alongside family medical leave and dedicated Mother’s Rooms. Feedback suggests these policies are a standout element of the package.
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Leave & Time Off Breadth — Generous vacation and wellness time are paired with country-specific holidays, volunteer PTO, flexible schedules, and a company-wide “Recharge” week. These practices are positioned to support work-life balance across regions.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by an Employee Assistance Program with mental-health support. Feedback suggests the core health offering is robust, with additional wellness resources such as coaching in some regions.
Snyk Insights
What We Do
Snyk, the leader in secure AI software development, empowers organizations to build fast and stay secure by unleashing developer productivity and reducing business risk. The company’s AI Trust Platform seamlessly integrates into developer and security workflows to accelerate secure software delivery in the AI Era. Snyk delivers trusted, actionable insights and automated remediation, enabling modern organizations to innovate without limits. Snyk is redefining secure AI-driven software delivery for over 4,500 customers worldwide today.
Why Work With Us
Every team member at Snyk contributes to our vision for a more secure digital world. No matter where we are in the world, we operate as one team and work together to shape the future of application security. We take immense pride in the diversity of our people, cultures, and experiences.
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Snyk Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
