As a Senior Technical Specialist, you will be a key member of the MI AN PE CSF 4LS department, taking on a role in addressing field-reported issues and customer deployments related to the CSF portfolio. Your primary focus will be on troubleshooting complex, multi-component issues and collaborating with development teams to identify root causes and implement effective solutions. This role requires a unique blend of technical depth and excellent communication skills to ensure timely resolution of customer-impacting problems and maintain strong relationships with both internal and external stakeholders.
- Troubleshoot complex issues spanning multiple components, utilizing strong technical expertise.
- Collaborate closely with development teams for root cause analysis and effective problem-solving.
- Ensure timely resolution of customer-impacting problems, maintaining high standards of customer satisfaction.
- Communicate effectively with customers and internal stakeholders across different geographies and time zones.
- Document and report on issue resolution processes, providing clear and concise updates.
- Stay updated with the latest industry trends and technologies relevant to the CSF domain.
- Mentor and guide junior team members, fostering a culture of knowledge sharing and continuous improvement.
- Participate in on-call rotations to provide timely support for critical issues as needed.
- Applies and maintains quality standards. Participates in process and tools evolutions and improvements.
- Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.
You have:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 9 years of experience in software engineering or a similar technical role, with a focus on cloud-based solutions.
- Strong technical depth in one or more domain areas like OpenSearch, Fluentd, and OpenSearch Dashboards or Metrics collection and visualization with Prometheus and Grafana or Maria DB , Apache Kafka, RabbitMQ.
- Experience with cloud technologies and platforms, such as AWS, Azure, or Google Cloud.
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Good to have:
Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- Knowledge of agile development methodologies and practices is an asset.
- Willingness to learn and adapt to new technologies and industry trends.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
