Senior Customer Support- Marine Electronics

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Position Overview:

Navico Group is seeking a Senior Technical Specialist to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.

In this role, you will:

• Serve as a primary contact for electronic solutions support via phone and email
• Manage service order backlog, logistics, and customer expectations for product arrival
• Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
• Execute CRM documentation and ensure accurate case processing
• Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
• Coordinate remote repairs and priority returns by analyzing service trends and inventory
• Support dealers and service partners through product replacement and repair programs
• Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

Essential Functions:

• Technical Mastery: Proficient in reading schematics, safety rules, and technical manuals. Familiar with marine electronics, wire termination, and NMEA CAN-BUS systems.
• Customer-Centric Leadership: Skilled in handling service escalations and communicating effectively with customers and partners.
• Operational Agility: Skilled in ERP systems, CRM platforms, and logistics coordination.
• Global Perspective: Ability to handle international documentation, and support diverse customer bases.
• Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.

Required Qualifications: 

• 3+ Year of experience in Customer Service or a related field  
• Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems)
• High-School Diploma/GED
• Ability to travel domestically
• Experience processing replacement orders
• Prior Experience with warranty policies, claims and processing
• Professional poise and presence with excellent communication skills (writing, speaking, and telephone)

Preferred Qualifications

• ABYC, NMEA, or MEI Certification
• FCC RADAR Endorsement
• Bilingual in Spanish and English

Working Conditions:

• Hybrid office schedule and environment
• Travel up to 10% of the time

The anticipated pay range for this position is $57,700 – $104,300 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more.   In addition, we’re proud of being recognized for making a splash with numerous awards! 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].