PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: £45,309 - £49,407 per annum (pro rata for part-time)
Working Hours: 37 hours per week with occasional out of hours/weekend working
Contract Type: Permanent
Closing Date: 8th November 2026
Interview Date(s): TBC
About the Role
You'll be a valued member of a dynamic IT Technology Delivery Team, working alongside IT professionals who deal with a myriad of interesting challenges, project and tasks on a daily basis - no two days are the same! You will be the lead for several technologies in the enterprise messaging space and work with other colleagues to maintain a secure, stable and reliable messaging infrastructure for our ~5500 IT customer base.
About You
To apply for this post, you must have:
- Substantial IT experience in a large, complex environment, operating at practitioner level or above, with responsibility for business-critical services, particularly focussed around email and messaging services. With proven experience of supervising technical staff, including planning work, managing priorities and delivering agreed outcomes to time, cost and quality.
- An NVQ Level 4 or equivalent, or achieved proficiency in SFIA skills at level 3.
- Good understanding and experience of formal IT service management, including incident, problem and change management, working to SLAs, and supporting major or business-critical incidents and problem management.
- Evidence of involvement in complex infrastructure projects or implementations, including solution design, build and test planning, supplier coordination, documentation and disaster-recovery testing.
- Strong analytical, problem-solving and decision-making skills, with the ability to identify root causes, assess risks and recommend practical, secure and resilient solutions.
- Proven ability to act as the technical lead for complex IT infrastructure solutions, providing clear technical direction and working effectively with suppliers, contractors and partners to ensure agreed designs, project milestones, service outcomes and work packages are delivered successfully.
- Excellent communication skills, including the ability to explain complex technical issues clearly, influence stakeholders, mentor colleagues and maintain a strong customer focus under pressure.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
For more information or an informal discussion, please contact:
Andrew Baxter - Team Leader (Network Services)
Email: [email protected]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
About UsAbout Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us
Skills Required
- Substantial IT experience in a large, complex environment at practitioner level or above, particularly with email and messaging services
- Experience supervising technical staff, planning work, managing priorities, and delivering outcomes to time, cost, and quality
- NVQ Level 4 or equivalent, or SFIA skills proficiency at level 3
- Experience with formal IT service management, including incident, problem, and change management, SLAs, and major or business-critical incidents
- Experience contributing to complex infrastructure projects or implementations, including solution design, build and test planning, supplier coordination, documentation, and disaster-recovery testing
- Strong analytical, problem-solving, risk assessment, and decision-making skills
- Experience acting as technical lead for complex IT infrastructure solutions and coordinating suppliers, contractors, and partners
- Excellent communication skills, including explaining complex technical issues, influencing stakeholders, mentoring colleagues, and maintaining customer focus
- Commitment to organisational values and delivering accessible and inclusive public services
What We Do
Nottingham City Council is the local authority for the city of Nottingham in the East Midlands region of England. It is focused on becoming a renewed council that delivers for local people and leads the city forward, with a vision to build a flourishing, inclusive, and sustainable city where everyone has the opportunity to thrive.
