About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
Role Overview
This is a hybrid role at the intersection of solution design and hands-on delivery. You will own enterprise engagements end to end: run technical discovery, design the solution, then build, deploy, and harden production agentic systems inside the customer's environment. You are the person who designs the agent architecture on the whiteboard on Tuesday and debugs its state machine in production on Thursday. You will work directly with customer engineering, operations, and executive teams — translating messy real- world workflows into deterministic, reliable AI agents on the DevRev platform, and proving business impact with numbers, not slideware. This is not an advisory role. You will be measured on working systems in production and the outcomes they
What You Will Do
Discover & Design
- Lead technical discovery: map customer workflows, systems of record, and failure modes; identify where agentic automation creates measurable economic impact (cost per case, resolution time, deflection).
- Build and deliver PoCs and proofs of value on live customer data and systems — not canned environments.
- Translate business problems into agent architectures: orchestration design, state management, tool/skill decomposition, guardrails, and escalation paths.
- Shape SOWs, solution designs, and delivery plans with defensible technical scope and effort estimates.
Build & Deploy
- Implement production agents on the DevRev platform: agent instructions, deterministic workflows, skills, and integrations with enterprise systems (CRM, ERP, payments, core operational APIs).
- Own reliability: design evaluation harnesses, debug agent failures (hallucination, state drift, loops, guardrail leakage), and iterate to production-grade adoption.
- Drive integration work hands-on — REST APIs, webhooks, auth flows, data mapping — in collaboration with Product and Engineering.
- Instrument and report outcomes: adoption, containment, accuracy, and cost metrics that stand up in a QBR.
Scale & Enable
- Convert engagement learnings into reusable assets: reference architectures, playbooks, sandbox environments, and internal tooling.
- Enable partner engineers and integrators to deliver independently; run workshops and bootcamps.
- Feed structured field signal to Product: what breaks, what's missing, what competitors are doing.
What We're Looking For
Must have
- 8–10 years in customer-facing technical roles (forward-deployed / field engineering, solution delivery, technical specialist roles) in B2B SaaS or enterprise software.
- Hands-on experience building LLM-based systems in production: agent orchestration, prompt and context engineering, RAG, tool/function calling, and evaluation. You have shipped something real, with users, and can walk us through its failure modes.
- Strong engineering fundamentals: proficient in Python or JavaScript/TypeScript; fluent with REST APIs, webhooks, and integration patterns; comfortable with SQL and working directly in customer data.
- Strong discovery and solutioning craft: stakeholder workshops, PoCs, and technical scoping with clear effort estimates.
- Executive-grade communication: you can whiteboard an architecture for engineers and frame ROI for a CXO in the same meeting.
- Operates well in ambiguity: unstructured environments, contested stakeholder maps, shifting scope. Bias to ownership.
Strong plus
- Experience with deterministic workflow / state-machine design for AI agents, and with making non- deterministic systems reliable enough for regulated or high-volume operations.
- Production experience in complex enterprise domains: airlines, BFSI, telecom, manufacturing, or similar multi-system environments.
- Familiarity with CRM/CX platforms (Salesforce, Zendesk, ServiceNow), cloud platforms (AWS/Azure/GCP), and modern DevOps tooling.
- Exposure to AI-assisted development workflows (Cursor, Copilot, Claude Code).
Logistics
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- This is a customer-embedded role: you will be based on-site at client locations, working face-to-face with customer teams as the default mode of operation — not remote-first with occasional visits. Expect sustained, full-time presence at the customer's offices for the duration of each engagement.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Skills Required
- 8–10 years of experience in customer-facing technical roles such as forward-deployed engineering, field engineering, solution delivery, or technical specialization within B2B SaaS or enterprise software
- Production experience building LLM-based systems, including agent orchestration, prompt engineering, context engineering, RAG, tool or function calling, and evaluation
- Proficiency in Python or JavaScript/TypeScript
- Fluency with REST APIs, webhooks, authentication flows, integration patterns, and SQL
- Experience leading technical discovery, stakeholder workshops, proofs of concept, solution scoping, and effort estimation
- Executive-level communication skills for explaining architectures to engineers and ROI to CXOs
- Ability to operate independently in ambiguous, unstructured environments with shifting scope
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- Experience with deterministic workflow or state-machine design for AI agents
- Experience making nondeterministic AI systems reliable for regulated or high-volume operations
- Production experience in complex enterprise domains such as airlines, BFSI, telecom, or manufacturing
- Familiarity with Salesforce, Zendesk, ServiceNow, AWS, Azure, GCP, and modern DevOps tooling
- Exposure to Cursor, GitHub Copilot, or Claude Code
What We Do
DevRev is a business software company that brings developers (dev) and customers (rev) together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design, and machine intelligence to empower devs to build, support, and grow their revs. In times of anemic NPS and high customer churn, DevRev strives to create the world's most customer-centric companies led by happy developers
