We are looking for an experienced Senior Technical Services Engineer to join our dynamic team based in Israel. You will play a critical role in ensuring the smooth operation of our technical infrastructure and product flows. Your responsibilities will include providing tier 3 technical support for escalated issues, taking charge of building monitors, maintaining continuous vigilance over the production environment, and taking the lead in coordinating incident response efforts across different departments.
Qualifications:
- 5+ years of experience in Tier 3/4 Technical Support, Production Engineering, or a highly technical SRE-adjacent role.
- A strong technical background with proven experience in troubleshooting and debugging complex issues.
- Troubleshooting Specialist: Expert at using debugging tools, browser dev tools, Postman, and log aggregators (Datadog/Splunk/ELK).
- Experience in incident management, including leading cross-domain incident management efforts.
- SQL Expert: Strong proficiency in SQL with experience handling complex relational databases in a production setting.
- Proactive approach, taking the initiative to start processes and spot potential issues before they come up
- Proven ability to read and understand code (JS/TypeScript/Python) to assist in bug isolation.
- Incident Management: experience with managing the lifecycle of production incidents.
- Communication: English and Hebrew; ability to translate complex technical "noise" into clear, actionable signals for R&D.
- Ability to thrive in a fast-paced, dynamic environment.
Bonus points:
- Experience in the Fintech industry (understanding of ledgers, payments, or clearing).
- Familiarity with AWS Lambda and serverless architecture.
- Prior experience as a Software Developer who transitioned into high-level support/production engineering.
A day in the life and how you’ll make an impact:
- Lead cross-functional efforts to identify, analyze, and address intricate technical challenges, fostering seamless collaboration between various support teams and engineering units. Additionally, assume responsibility for addressing complex support tickets and ensuring adherence to stringent SLAs, all while maintaining a commitment to meeting service level objectives.
- Lead cross-functional efforts to tackle complex technical challenges, ensure smooth collaboration between support and engineering teams, handle complex support tickets, and meet SLAs.
- Continuously monitor diverse processes across our systems, proactively identifying potential issues before they escalate. Additionally, engage in thorough research of issues arising from these monitoring activities and collaborate closely with the R&D team to develop effective resolutions. Simultaneously, contribute to ongoing improvements to our monitoring systems to elevate their efficacy and reliability.
- Monitor system processes to spot potential issues early, research problems, collaborate with R&D for solutions, and enhance our monitoring systems.
- Take an active role in incident management efforts while also contributing to continuous improvements in R&D processes. Diligently track key metrics and maintain proactive oversight to ensure sustained optimization.
- Develop monitoring tools and drive process improvement initiatives to ensure smooth system operations and enhanced operational efficiency.
About Melio:
Melio, a Xero company, is revolutionizing how small businesses handle payments. By combining Melio's best-in-class bill pay platform with Xero's global accounting expertise, we're building the ultimate financial command center for American small businesses. We're the fastest-growing B2B payment solution in the US—but we're still small enough that you can make a real, visible impact as we scale to reach millions more businesses.
About the Engineering department:
The Engineering department is the backbone of Melio. We provide consultation, support and designs for technical solutions—supporting our customers and the entire organization. We get involved from the early stage of a project, making the connection between customer needs, our product design, and then translating these into solutions.
What’s our stack?
In Melio, we are all in with AWS Serverless. Meaning all our services are managed by AWS and our infrastructure is deployed using SAM CLI built over CloudFormation.
Serverless gives us the freedom to build, scale and deploy applications faster than ever. We combine the usage of relational and document DBS, write mainly in TypeScript and Python for consistency and ability to share resources.
As part of an engineering team within a fintech company, you’ll have a unique opportunity to make a real impact on Melio, its product, our users and help the company scale.
Read more about our Engineering department tech blog
Skills Required
- 5+ years of experience in Tier 3/4 Technical Support, Production Engineering, or SRE-adjacent role
- Expert in troubleshooting and debugging complex issues
- Ability to use debugging tools and log aggregators
- Strong proficiency in SQL and relational databases
- Ability to read and understand JavaScript, TypeScript, and Python code
- Experience with incident management
- Fluency in English and Hebrew
Melio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Melio and has not been reviewed or approved by Melio.
-
Healthcare Strength — Employer-paid options on select medical, dental, and vision plans, plus disability, life, and pet insurance, indicate robust healthcare coverage. Wellness resources, an EAP, and team fitness programs further strengthen the health offering.
-
Retirement Support — Retirement offerings include a 401(k) plan with company contributions and an employee stock purchase plan to support long-term savings. These components add predictable, non-cash value to total compensation.
-
Fair & Transparent Compensation — Pay is considered market-competitive across many roles, and sales packages include meaningful on-target earnings alongside base pay. Equity grants are included as part of standard packages, enhancing total compensation for many roles.
Melio Insights
What We Do
When we started Melio, we wanted to totally reinvent the way businesses pay each other. More than an efficient accounts payable tool, we’ve created a digital B2B payment platform that not only saves time but also improves cash flow. With Melio, you choose exactly how you pay and get paid, and stay on top of invoices for good. Every transaction is simple and seamless. We’re proud to help our growing community of businesses spend more time with their customers—and less time with their books.
Why Work With Us
Our culture and people are our top priorities. We champion a team that fosters DEI in all aspects. Our #TeaMelio is made up of hardworking go-getters, and we love to celebrate the successes of our team. and the continued success of our growing company! Melio fosters collaboration and transparency both internally and externally.
Gallery
