At Sparq, we help companies solve the right problems—not just build more technology.
We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products and AI acceleration, we turn complexity into clarity and ideas into impact.
If you’re driven to build what’s next, lead with empathy, and deliver excellence without ego, you’ll feel right at home at Sparq.
C2C is not available
Must be authorized to work in the U.S. without sponsorship
This role requires availability to work during Central Time Zone business hours.
Why you will enjoy Mondays again:
- Opportunity to work alongside a talented, diverse team in a collaborative and creative environment
- Ongoing investment in your growth through training, mentorship, and industry certifications
- Hands-on exposure to cutting-edge technologies across multiple industries
- Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program
- Remote or hybrid work options
- Competitive salary + bonus opportunities
- Robust benefits package, matching 401(k) plan, and substantial PTO
- Tuition reimbursement
A Day in the Life:
- Lead daily Java Ops pre-triage, stand-ups, and ad-hoc working sessions to align support teams on priorities, escalations, and issue resolution.
- Manage the Tier 1 Escalation Tracker, improving ticket routing accuracy, identifying recurring escalation patterns, and reducing unnecessary handoffs across support teams.
- Coordinate across Tier 1, Tier 2, and Tier 3 support teams to ensure escalations are properly routed, prioritized, communicated, and resolved.
- Serve as the coordination point for .NET application support escalations, ensuring issues requiring Tier 2 involvement move forward with clear ownership and timely follow-up.
- Actively leverage AI tools to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows
- Own the development and delivery of consolidated weekly and monthly performance metrics for Java Ops, expanding reporting visibility across application operations teams.
- Compile operational data into clear, executive-ready reporting that highlights ticket trends, escalation volume, service performance, risks, and continuous improvement opportunities.
- Partner with cross-functional teams using ITIL-based processes and tools such as ServiceNow or Cherwell to support incident management, operational tracking, and upcoming system migration efforts.
- Provide day-to-day leadership, mentorship, and coaching for distributed technical consultants across multiple client teams, helping ensure strong engagement, accountability, and delivery consistency.
- Oversee administrative and people-management responsibilities, including timesheet review, PTO tracking, performance feedback, and recognition efforts.
- Participate in project reviews and retrospectives to surface process gaps, improve delivery practices, and keep support operations aligned with client expectations.
- Foster a collaborative, high-performance team culture focused on communication, continuous improvement, technical accountability, and alignment with the client’s operational goals.
What it takes:
- Consultative approach and problem solving skills to successfully align digital solutions with long-term business goals of the client
- Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role
- Commitment to understanding and exceeding client expectations
- Ability to perform project oversight and execution of deliverables
- Flexibility to adapt within a high-growth organization
- Ability to lead, mentor and motivate those around them
- Hunger for continuous learning and professional development
- Intellectual curiosity to provide creative solutions
- Full understanding of the software development life cycle
- Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc.
- Desire to work in a team environment
- Good interpersonal, written and verbal communication skills
Regardless of your specific role, we seek individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech, you’ll fit right in.
Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting [email protected]
#LI-REMOTE
Skills Required
- Authorized to work in the U.S. without sponsorship
- Availability to work Central Time Zone business hours
- Hands-on experience with Java operations and escalation management
- Experience coordinating .NET application support and Tier 1-3 routing
- Familiarity with ITIL-based processes and tools (ServiceNow or Cherwell)
- Proven ability to develop and deliver weekly and monthly performance metrics and executive reporting
- Experience mentoring and leading distributed technical consultants
- Full understanding of the software development life cycle (SDLC)
- Strong interpersonal, written, and verbal communication skills
- Experience using or willingness to adopt AI tools to improve workflows
Sparq Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sparq and has not been reviewed or approved by Sparq.
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Leave & Time Off Breadth — PTO with floating holidays and seven U.S. holidays is part of the package, and flexibility around taking time off is highlighted positively. These elements support work–life balance for many roles.
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Retirement Support — A 401(k) program is offered and some postings reference a company match. This provides baseline long‑term savings support even though specific match details are not publicly listed.
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Inclusive Benefits Coverage — Participation in LGBTQ+ inclusion benchmarks and the presence of colleague resource groups signal attention to inclusive policies and benefits. External recognitions further reinforce a focus on equitable workplace practices.
Sparq Insights
What We Do
In the age of AI, differentiation isn’t in what you build - it’s in the problems you choose to solve and the outcomes they unlock. That’s why we help leaders cut through the noise, focus on what matters most, and solve it right the first time. By fusing problem-first thinking, deep technical craftsmanship, and fast, flawless delivery, we de-risk transformation and deliver solutions that stick, scale, and prove their worth. With a deep bench of end-to-end technologists, architects, and engineers, no challenge is too complex and no solution is half-built. At Sparq, your mission is our mission. We’re modular by design - meeting you where you are and accelerating you toward where you’re meant to be. We don’t just guide - we climb with you. Embedded alongside your teams, we chart the course, build with precision, and navigate complexity until your outcomes are achieved. Built to solve, not just to build.
