Senior Technical Project Manager

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

The Senior Technical Project Manager is responsible for planning, executing, and delivering technical projects related to speech-enabled IVR and voice solutions. The role owns end-to-end project delivery, ensuring commitments are met on time, within scope, and in line with client expectations and organizational goals.

This position works closely with engineering, architecture, QA, DevOps, design, and business stakeholders. It requires strong technical understanding of IVR projects, excellent delivery discipline, and the ability to manage complex, multi-stakeholder environments, including outsourced and distributed teams.

Responsibilities:

• Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end
• Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives
• Identify client needs and expectations and ensure alignment throughout the project lifecycle
• Set delivery priorities based on project objectives and business targets
• Manage project scope, schedule, resources, and dependencies
• Identify project risks and issues and define mitigation and contingency plans
• Support up-sell activities and change request processes within existing engagements
• Lead, coordinate, and develop cross-functional project teams to ensure successful delivery
• Manage and align internal teams, vendors, and subcontractors
• Prepare and present project status reports to internal and external stakeholders
• Conduct regular stakeholder meetings to review progress, risks, and goals
• Ensure project success across customer satisfaction, quality, delivery, and team performance

• 5+ years of experience as a Project Manager or in a similar delivery role
• Proven experience managing medium to large-scale technical projects
• Mandatory experience managing speech-enabled IVR projects
• Experience working in outsourcing delivery models (client-side or vendor/subcontractor)
• Strong expertise in project planning, execution, and status reporting
• Solid knowledge of risk, issue, and dependency management
• Structured, methodical approach to problem-solving
• Strong written and verbal communication and presentation skills
• Customer-facing experience with the ability to manage client expectations
• Experience managing remote and international project teams
• Ability to understand commercial and business needs and work with multiple stakeholders

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.