Our Opportunity:
We are looking for a Senior Technical Program Manager at our Bellevue, Washington office. This role will own the portfolio planning, technical coordination, and delivery support of improvements to the customer experience for Chewy's online pharmacy business.
What You'll Do:
- Own portfolio management for the Pharmacy Customer Experience team across the product development lifecycle, ensuring key deliverables and dates are transparent across product, design, engineering and business stakeholders.
- Drive planning mechanisms to maximize impact while also balancing utilization across technical teams.
- Partner closely with product management and technical leadership to define delivery plans for complex cross-team initiatives.
- Coordinate across multiple Team Members to influence requirements definition and define project achievements in alignment with business needs.
- Define priorities for the development team against work back plans tied to desired launch dates to ensure on time delivery of critical enterprise priorities.
- Inspect development team's velocity and delivery metrics, to ensure the team is delivering impactful improvements to the customer experience across multiple strategic objectives.
- Partner with engineering leadership to review system build, scalability and monitoring to launch highly available and resilient functionalities for Chewy customers.
- Own team member and executive leadership communication to report on project progress identifying risks, launches, and scope changes as well as paths to green for critical issues that are off track.
- Mentor and coach engineering team to improve agile practice and establish consistent and well understood velocity and adequate backlog depth.
- Participate in production support efforts with a focus on coordinating cross team delivery to resolve customer-facing issues.
What You'll Need:
- Bachelor's degree in computer science, Engineering, Business Administration, Finance, or related field and 7 years of experience.
- Will also accept a master's degree or equivalent experience combined with 5 years of professional background.
- Experience must include 5 years with: technical program/product management.
- Agile (Scrum Master/Product Owner).
- Business requirements analysis, review, and build.
- Mobile/web technologies and frameworks such as React, Angular and TypeScript.
- Backend technologies such as Java.
- CI/CD processes and release management.
- AWS technologies including CloudWatch, EC2, SES, SNS.
- Experience must also include ecommerce platforms for core shopping and healthcare.
- The position is eligible for the Employee Referral Program.
The base salary range for this role is $129,500 - $207,000.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
