Senior Technical Program Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Overview:
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Our team within Mastercard:
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that are used by some of the world's largest organizations to make multi-million dollar decisions and grow their businesses. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
R&D within Foundry is engineering the transformation of new ideas into software solutions to test in the market, and then growing and scaling products to meet long-term demand and needs. As part of our team, you will bring your technical and management skills to ensure the successful design, build, test, deploy, and scale of transformational new platforms for customers, including issuers, merchants, and governments, that leverage large data sets, and provide actionable insights. We are looking for an innovative technical program manager who will play a leading role in the managing the build of full stack applications and thrive in a fast-paced, agile team. This individual will partner closely with other areas of the business to build a solution that drives value for our customers.
TPMs manage large-scale engineering efforts that span multiple teammates and dependency teams, collaborate on releases with our stakeholders, and are highly engaged with our roadmap and goal setting processes. Additionally, every team member contributes to designing, building, and testing features in some capacity. The range of work you will be managing varies from building intuitive, responsive UIs to designing backend data models, and beyond. There are no rigid organizational structures, and each team uses processes that work best for its members and efforts.
Position Responsibilities:
At Mastercard R&D, you will build revolutionary products that advance how businesses all over the world seize the most value from their data. As a senior technical program manager, you will:• Plan, execute, and deliver projects from inception to completion • Partner across roles and teams to ensure dependencies and risks are identified, well understood, and managed• Partner with Product Managers and Customer Experience Designers to develop a deep understanding of users and use cases and apply that knowledge to all engineering efforts• Manage and ensure the timely scoping, design, implementation, and release of complex features• Drive innovative improvements to team processes• Proactively identify roadblocks and challenges, and brainstorm and execute contingency plans throughout project execution• Establish and maintain clarity and visibility of project decisions, expectations, and milestones • Ensure high-quality outputs of all project milestones and dependencies• Mentor junior teammates • Guide and drive effective collaboration within all parties needed for project execution • Manage internal and external relationships and collaborate with any external vendors part of the project plan
Ideal Candidate Qualifications:
• Experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models across multiple teams• Curious mindset and willingness to ask questions to identify solutions to faced challenges• Demonstrated experience building relationships, and partnering with many teams and roles• Enjoys diving deep to understand of the platforms capabilities and underlying technologies• Can communicate to executives, peers, and stakeholders with impact, eloquence, and authenticity• Customer-centric development approach• Passion for analytical / quantitative problem solving• Track record of identifying and implementing improvements to team development processes• Motivation, creativity, self-direction, and desire to thrive on varying team settings• Superior academic record with a degree in Computer Science, Engineering, or related technical field• Strong written and verbal English communication skills
Mastercard is an equal opportunity employer that values diversity and inclusion. Applicants will be considered and treated without regard to gender, gender identity, race, color, ethnicity, national origin, religion, sexual orientation, veteran or disabled status, or any other characteristic protected by applicable law
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.