Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Senior Technical Program Manager (TPM) will lead and independently manage cross-functional projects focused on technical systems and system integrations. This role is critical in aligning business needs with technology solutions, ensuring seamless integration across platforms. The ideal candidate is a strategic thinker, a strong communicator, and a hands-on executor with a deep understanding of enterprise systems and integration of best practices.
In This Role
Program Leadership:
• Own the end-to-end delivery of complex technical programs involving multiple systems and stakeholders
• Support development and use of consistent project management tools and systems
• Promote the development and implementation of technology roadmaps and strategies
Scopes:
• Lead initiatives and projects to integrate and optimize systems across procurement, sales, order management, finance, accounting, warehouse management, reporting, and others
• Manage system roadmap oversight for key systems and partner across technical and business teams to deliver improvements and functionality
Stakeholder Management:
• Collaborate with business leaders, technical teams, and third-party vendors to define requirements, scope, and success metrics
• Develop frameworks for decision making and vets recommendations with senior leadership and key stakeholders
• Communicate program status, risks, and progress to various stakeholders including leadership.
Project Execution:
• Develop detailed project plans, manage timelines and resources effectively, mitigate risks, and ensure on-time, on-budget delivery
• Establish and execute a comprehensive communication plan to manage communications among various stakeholders within the organization
• Coordinate and scope projects between multiple teams to align team objectives
• Develop and maintain playbooks, plans, policies, and procedures for all project phases
• Collect and analyze data to inform decision-making and track program performance
• Resolve project related issues that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly
Technical Oversight:
• Partner with engineering and IT teams to ensure architectural alignment, data integrity, and system scalability
• Capture upstream and downstream technical impact and determine technical scope and ownership for delivery (e.g. licensing, versions, compatibility)
• Access functionality and code testing for technical accuracy by relying on QA, to ensure product meets the business requirements
• Work in tandem with development teams to ensure that the visual and interactive elements of a product are seamless and user-friendly
• Implement Agile methodologies, practices and tools to support the management of development cycles
• Enhance team collaboration to deliver high-quality products within tight deadlines
Change Management:
• Drive adoption of new systems and processes through effective communication, training, and support
• Develop and maintain consistent policies and procedures pre, during, and post implementation
Continuous Improvement:
• Identify opportunities to streamline workflows, improve data flow, and enhance system performance
• Evaluate and implement process improvements to enhance efficiency and productivity
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
o Be open and honest
o Reach for excellence
o Act with responsibility
o Value the whole person
o Enjoy the journey
The Ideal Person
• 10+ years of experience in technical program or project management
• Bachelor’s Degree in Computer Science, Information Systems, Business, related field or equivalent experience
• Proven track record of managing system integration projects across ERP, CRM, WMS, and other business platforms
• Understanding of business processes in B2B environments, especially in distribution or retail environments
• Experience with tools such as Salesforce, Microsoft Dynamics, Azure, and/or similar platforms
• Excellent communication, organizational, and leadership skills
• Ability to earn trust at all levels of the organization
Top Skills
What We Do
Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home.
Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers.
Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more.
Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.
