The Role
The Senior Technical Program Manager will lead cross-functional initiatives for product development and infrastructure, ensuring timely execution and alignment among teams. Responsibilities include managing program goals, risks, and process improvements, while enhancing communication and stakeholder transparency.
Summary Generated by Built In
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
Glean is looking for a Senior Technical Program Manager to drive large-scale, cross-functional initiatives that shape the future of our products and infrastructure. This role provides ample opportunities to work on high-impact programs across engineering, product, design, and business teams, ensuring alignment, execution, and delivery of critical priorities. You will play a central role in defining program goals, structuring execution plans, and enabling teams to deliver with speed and quality. Some examples of initiatives you may lead include: scaling our infrastructure to support massive data volumes, coordinating multi-team feature launches, driving compliance and security programs, and implementing frameworks to improve execution efficiency across the company.
You will:
- Own and drive critical programs for one or two product areas end-to-end from planning and design through execution, launch, and iteration, partnering closely with engineers, product managers, and designers to ensure execution excellence and program success, which may include assisting with documentation, product questions, technical enablement and support to ensure launch success.
- Balance technical understanding with GTM knowledge to ensure projects not only release but also land with our field and customers.
- Define clear goals, success metrics, and timelines while ensuring alignment across engineering, product, and leadership teams
- Identify risks, manage dependencies, and proactively remove blockers to keep programs on track
- Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams. Create transparency through program documentation, dashboards, and status updates for stakeholders at all levels
- Improve and drive automation, processes, tools, and frameworks that help teams move faster, deliver higher-quality outcomes and reduce administrative burdens
- Assist with technical program management on cross-functional initiatives involving R&D, Marketing, and GTM, such as release notes, beta programs, and customer feature request processes.
- Partner with engineering and client services to enable effective cross-team coordination and release planning.
About you:
- BA/BS in computer science, engineering, or a related technical field (or equivalent practical experience)
- 10+ years of experience in technical program management, product management, or engineering.
- 5+ years of experience in technical program management or Product/Engineering operations within an Enterprise B2B environment, with a track record of supporting complex technical initiatives.
- Excellent communication, organization, and stakeholder management skills, including creating clear, compelling presentations and reports for leadership, stakeholders, and external audiences with the ability to translate technical concepts into clear, actionable strategies for varied audiences.
- Proven ability to lead complex, cross-functional programs in a fast-paced environment with operational excellence.
- Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
- Strong understanding of software development lifecycle, product development lifecycle, Agile practices, and program management methodologies
- Strong technical acumen, including the ability to self-serve data, automate workflows, understand network operations and deployment models, and engage confidently in technical discussions.
- Experience with A/B testing, user feedback analysis, and NPS (Net Promoter Score) methodologies to inform product and process improvements.
- Sound judgement and ability to walk teams through the balance between speed of innovation and adoption, and the needs of B2B Enterprise software, in sometimes ambiguous situations
- Ability to balance technical depth with strategic program execution, comfortable diving into details while keeping focus on the big picture
- Experience supporting or managing technical programs in cloud, on-premises, or hybrid network environments. Familiarity with cloud-native development practices, distributed systems, or infrastructure programs is a plus
Location:
- This role is hybrid (3 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
#LI-HYBRID
AI-First Mindset at Glean:
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
Skills Required
- BA/BS in computer science, engineering, or a related technical field
- 10+ years of experience in technical program management, product management, or engineering
- 5+ years of experience in technical program management within an Enterprise B2B environment
- Excellent communication and stakeholder management skills
- Strong understanding of software development lifecycle and Agile practices
- Experience supporting or managing technical programs in cloud or hybrid environments
Glean Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Glean and has not been reviewed or approved by Glean.
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Healthcare Strength — Healthcare coverage includes employer-provided medical, dental, and vision across U.S. roles. Descriptions of benefits and third‑party listings characterize core health offerings as solid.
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Equity Value & Accessibility — Equity is widely offered via stock options and highlighted as a core part of total rewards. Engineering packages are portrayed as particularly competitive when equity value is considered.
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Leave & Time Off Breadth — Time off includes flexible PTO and a company‑wide winter break. Parental leave is described as generous in public listings, though specifics are not consistently published.
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The Company
What We Do
Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. 🔍 AI-powered workplace search. 💡 Personalized results and knowledge discovery. ⚡ Easy to use, ready to go— right out of the box.
