Senior Technical Program Manager

Responsibilities:

• As a Senior Technical Program Manager, you will be instrumental in orchestrating and delivering large-scale, strategically critical technical programs. You will own the end-to-end lifecycle of these initiatives, from conception through launch and beyond, ensuring they meet the highest standards of quality, align with our strategic vision, and deliver substantial business value. Your responsibilities will include:
• Strategic Program Leadership & Roadmapping: Define, champion, and drive the program vision, strategy, and multi-year roadmaps, ensuring tight alignment with overarching business objectives and technical capabilities. Translate ambiguous business needs into concrete, actionable technical plans, influencing product and technology direction.
• Flawless Execution & Delivery: Own the planning, execution, and timely delivery of complex, highly visible programs, often spanning multiple engineering teams and cross-functional stakeholders. Break down large initiatives into manageable components and establish mechanisms, dashboards, and operating reviews to ensure scalable and predictable program delivery.
• Cross-Functional Orchestration & Stakeholder Management: Lead and coordinate large, diverse, and often globally distributed teams including engineering, product management, design, operations, and more. Communicate with clarity and impact, influencing stakeholders at all levels, from individual contributors to senior executives, to ensure alignment and drive consensus.
• Proactive Risk Management & Problem Solving: Proactively identify, assess, and mitigate technical and programmatic risks. Drive the resolution of complex issues and blockers, often navigating ambiguity and incomplete information, and make critical trade-off decisions.
• Technical Depth & Architectural Influence: Maintain a strong technical understanding of the relevant domain (e.g., cloud architecture, software development, AI/ML systems, hardware engineering) to engage credibly with engineering teams, participate in design discussions, and assess the implications of technical trade-offs.
• Operational Excellence & Continuous Improvement: Drive simplification, automation, and the evolution of processes, services, and solutions to increase agility, efficiency, and quality. Scale program management best practices within the team and potentially mentor other TPMs.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Mathematics, a related technical field, OR MBA in a relevant technical or quantitative field.
• Minimum of 7-10+ years of experience in technical program management, product management, or software/hardware engineering, with a significant portion dedicated to leading large-scale, complex, cross-functional technical projects from inception to delivery.
• Demonstrated experience working directly with software engineering teams and managing the execution of programs that span multiple engineering disciplines.
• Strong understanding of the software development lifecycle (SDLC), system design principles, and relevant software/hardware architectures (e.g., cloud computing, distributed systems, AI/ML, enterprise platforms).
• Proven mastery of program management fundamentals, including comprehensive planning, scheduling, resource allocation, dependency management, proactive risk management, and clear reporting.
• Deep familiarity with various SDLC methodologies (e.g., Agile, Scrum, Kanban, Waterfall, Hybrid) and the ability to select, tailor, and apply them effectively in dynamic environments.
• Exceptional verbal and written communication skills, with a demonstrated ability to influence and align diverse stakeholders, including senior leadership and executive teams.
• Proven ability to navigate ambiguity, bring structure to complex and uncertain situations, and drive progress with a resourceful, problem-solving mindset.
• Strong sense of ownership, accountability, a bias for action, and a relentless drive to deliver impactful results.

Good to have:

• Professional certifications such as PMP, PgMP, Agile (CSM, SAFe), or Cloud Vendor Certifications (AWS, Azure, GCP).
• Deep specialized expertise in high-demand technical areas such as Artificial Intelligence/Machine Learning (AI/ML), cybersecurity, large-scale data platforms, specific cloud services, or IoT.
• Experience with program/project management tools such as JIRA, Confluence, Compass, Productboard, Smartsheet, Figma, and similar enterprise-grade platforms.
• Familiarity with major cloud ecosystems (AWS, Azure, GCP) and their core services.
• Strong data analysis and reporting capabilities, with experience using data to drive decisions, monitor program health, and measure outcomes.
• Experience in logistics, e-commerce, finance, healthcare.A demonstrable passion for customer obsession and working backwards from customer needs.