Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Supporting the Mastercard Fraud Intelligence services members of this team have an opportunity to build new and extend current fraud prevention services. This exciting area within Mastercard is growing fast and creating cutting edge technologies that prevent fraud across the globe.
This is an agile team that will be balanced across full stack engineering and data engineering. The team will also provide leadership for other teams in using strong architecture and technology delivery practices that create the best solutions.
Are you knowledgeable and passionate about building new technology services and interested in sharing that knowledge and passion with others? Do you have experience working within an Agile team to facilitate the delivery of services and coaching others on the team in Agile practices? Are you a servant leader who is interested building and supporting a strong team?
Role
• Manage and optimize the flow of value for the team by identifying and removing roadblocks
• Facilitate Agile/SAFe ceremonies (i.e. stand-ups, demos, retrospectives) and coach team to ensure that the intended practice of the ceremonies are met
• Use metrics to drive continuous improvement of team delivery and practices
• Implement and coach teams on proven practices that create a steady flow of value delivery that align with product management and meet the needs of the customers
• Understand the systems scope and objectives, as well as the role and function of each team member, in order to effectively act as a servant leader to the project team and ensure that business objectives are met
• Identify and mitigate risks and issues.
• Ensure cadenced, timely, and accurate communication with project staff, senior management and key stakeholders
• Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of feature delivery
• Facilitating discussion, decision making, and conflict resolution
All About You
• Thought-leader with Expert Experience in Agile practices
• Expert level understanding of SAFe, SAFe Agilist certification, SPC4 a plus
• Understanding of strong development practices that drive quality such as Test Driven Development, Continuous Delivery, Code Quality measures / reduction of technical debt
• Must be high-energy, detail-oriented, proactive and have the ability to function under pressure
• Strong communication skills -- both verbal and written – and strong relationship, collaborative skills and organizational skills
• Experience working as a leader within the software development lifecycle and a software development team
• Strong analytical/problem solving and planning skills
• Knowledge of MasterCard and the payments industry preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.