Senior Technical Program Manager

Location: Austin, US
About the department
Cloudflare's IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management.
What you'll do
We are looking for a highly skilled and self-motivated Senior Technical Program Manager with excellent communication skills who thrives on solving challenges to join our team. Your main role will be to work with the many teams across the organization to assist with programs related to our Quote to Cash (QTC) capabilities. These programs will span over multiple quarters involving IT, various Business Verticals and Technical Operations teams.
You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two-understanding how big-picture goals inform technical details, and vice-versa. You are able to implement and drive processes and persistently make progress. The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams.
Responsibilities:

• Develop and deliver a multi-phased effort that will focus on redefining and executing on Quote to Cash (QTC) program activities.
• Facilitate discussions and activities drive clarity regarding relevant business processes and potential data migration efforts.
• Collaborate with cross-functional teams to design and deliver actionable insights.
• Identify and address data quality issues and discrepancies.
• Implement data quality controls and monitoring mechanisms.
• Gather business requirements and assist with translating requirements into future state design options, while deftly incorporating sound architecture and design principles into the final solution.
• Build clear and transparent communication channels to align business stakeholders, IT, and third-party vendors to ensure relevant audiences receive appropriate updates on programs and projects.
• Work with stakeholders in controlling program scope and executing to committed schedules, as well as maintaining and reporting out program deliverables across multiple teams and business units.
• Establish and maintain relationships with vendors, ensuring adherence to best practices and accountability throughout the program lifecycle.
• Maintain clear line-of-site on the critical path timeline; managing risks, and facilitating resolution of blockers to ensure project success.
• Collaborate with Business PMs on internal processes, tools and workflows across multiple teams and functions across Cloudflare, in support of IT governance and project management methodologies, processes and procedures.

Examples of desirable skills, knowledge and experience

• 5+ years experience in program and project management.
• 3+ years proven experience in leading working in the Quote to Cash and/or Billing and Invoicing capabilities, including data migration activities.
• A strong engineering or development background to facilitate architecture and integration discussions.
• Track record of delivering technical programs through the full end to end program management lifecycle, from conception to usability study.
• Have a balance of people, organizational, and technical skills to deliver and guide decision making without authority.
• Work independently in a dynamic and high-pressure environment with timely delivery despite ambiguous and changing business requirements.
• Strong competency with project management tools (Confluence, JIRA, Smartsheets, etc.) and various methodologies (Waterfall, Scrum, etc).
• Proven ability to clearly and concisely communicate with an executive audience in both written and verbal communications in English (writing sample will be requested).
• Thrive in a fast-paced hyper-growth engineering environment, with the ability to learn new technologies quickly, and extremely comfortable with ambiguity.
• Bachelor's degree in Computer Science, Information Systems Management, Technology management, Business management or comparable work experience.

Bonus Points

• Proven working experience as a program manager in the technology sector, preferably within an IT or Corporate Technology department
• Experience with both waterfall and Agile development methodologies
• Experience with finance and/or billing platforms (NetSuite, Stripe, etc.)
• PMP/PgMP and Agile certifications
• Fluency in organizational change management methodologies (Prosci, etc.)

Compensation
Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $147,000 - $179,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $161,000 - $197,000.
• For Bay Area based hires: Estimated annual salary of $168,000 - $206,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave