Are you a Technical Program Manager who has delivered complex systems, and rewired how you work around AI while doing it? At arrivia, we are looking for someone who brings both: the technical depth to earn credibility with engineering leadership, and the AI-native working habits to move faster than a traditional TPM ever could.
In this role, you will bridge the gap between product vision and technical execution on multi-team programs with real architectural complexity. You will use AI copilots, automation platforms, and intelligent tooling to accelerate throughput, improve forecasting accuracy, and elevate stakeholder communication. You will own programs long enough to see them scale, not just launch.
What You'll Do
- Own Complex Programs End to End: Drive multi-team technical programs from inception through delivery and into sustained operation, staying with the work long enough to prove it scales.
- Technical Depth: Engage substantively with architecture, integrations, and system dependencies. You partner with engineering leadership as a peer, not a scribe.
- AI-Enhanced Planning: Translate strategic priorities into specifications and risk models, using AI-assisted analysis to identify dependencies and surface blind spots early.
- Accelerated Backlog Refinement: Work with engineering to decompose requirements into technical stories, using AI to generate acceptance criteria and keep story quality consistent.
- Predictive Delivery: Manage timelines and quality using AI-powered project analytics for real-time schedule health and early warning on scope creep.
- Strategic Communication: Use AI summarization to distill complex technical discussions into clear briefings for business units and IT teams.
- Operational Excellence: Automate routine reporting and dashboards through AI-generated summaries, reserving your time for narrative insight.
- Continuous Improvement: Drive retrospectives using AI to analyze velocity trends and recurring blockers, recommending data-backed process adjustments.
- Evangelism and Mentorship: Pilot new AI workflows and mentor other TPMs on moving from manual work to AI-augmented processes while maintaining human oversight.
Who You Are
- Deep Program Experience: 8+ years leading technical programs in cross-functional environments, with demonstrated ownership of complex, multi-team systems. We are looking for depth over breadth, programs you owned for years rather than engagements you rotated through.
- Technically Substantive: You can speak credibly about system architecture, integration patterns, and technical tradeoffs. Strong understanding of the SDLC, modern CI/CD models, and Scrum, Kanban, and SAFe.
- A Builder and Scaler: A track record of building capabilities that lasted and scaled after you delivered them.
- AI-Fluent: At least 2 years actively integrating AI into your professional workflow, with daily hands-on use of AI copilots such as Claude, ChatGPT, GitHub Copilot, or Cursor. You can configure AI-enhanced workflows in Azure DevOps, Jira, Slack, or Teams.
- Critical Thinker: You evaluate AI-generated output and know when AI accelerates work versus when it introduces risk.
- Educated: Bachelor's degree in IT, CS, or Business. Master's preferred. PMP, PRINCE2, or Agile certifications are a plus.
- Relationship Builder: Exceptional interpersonal skills and the emotional intelligence to lead change management around new ways of working.
Benefits & Perks
- Unlimited PTO
- Exclusive employee travel rates
- Travel discounts through arrivia programs
- Medical, dental, and vision insurance
- 401(k) with company participation
Who We Are
arrivia powers travel loyalty and rewards programs for some of the world's leading brands. We help millions of travelers book memorable experiences while delivering the technology, supply, and service our partners build their programs on. We are investing in growth and in the platform that drives it, and we are building the systems and the teams to lead that shift rather than follow it.
Our Core Values
- Stay Curious: Explore new challenges and make space to learn.
- Keep it Real: Earn trust through open, honest communication.
- Own it: Seek ways to make an impact and take action.
- Win Together: Create a culture of connection and inclusion.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 8+ years leading technical programs in cross-functional environments
- Experience owning complex, multi-team systems and programs through delivery and scaling
- Strong understanding of system architecture, integration patterns, technical tradeoffs, and the software development lifecycle
- Experience with modern CI/CD models, Scrum, Kanban, and SAFe
- At least 2 years actively integrating AI into professional workflows
- Daily hands-on use of AI copilots such as Claude, ChatGPT, GitHub Copilot, or Cursor
- Ability to configure AI-enhanced workflows in Azure DevOps, Jira, Slack, or Teams
- Bachelor's degree in IT, Computer Science, or Business
- Exceptional interpersonal skills and emotional intelligence for change management
- Master's degree
- PMP, PRINCE2, or Agile certification
arrivia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about arrivia and has not been reviewed or approved by arrivia.
-
Strong & Reliable Incentives — Commission-based earnings in sales are described as having strong upside when performance is high, with bonuses and full payouts cited as meaningful contributors to total pay.
-
Wellbeing & Lifestyle Benefits — Travel discounts and awards are positioned as a standout perk, supplemented by lifestyle add-ons like wellness programs, lifestyle spending, and office perks that add non-cash value.
-
Parental & Family Support — Family-building and parental benefits are described as more modern than baseline offerings, including paid parental leave and adoption/surrogacy and fertility support.
arrivia Insights
What We Do
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
