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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
New Relic is looking for a Senior Technical Program Manager to join our outstanding Engineering organization! Technical Program managers play a vital role at New Relic leading the planning, execution, and delivery of cross functional programs in support of our strategic objectives. The ideal candidate is a strong Program Manager with a senior-level understanding of Financial Systems Engineering, Finance and Accounting Fundamentals,, SaaS software, and systems development lifecycles.
What you'll do
- Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
- Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
- Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
- Drive effective communication, collaboration and commitment across multiple disparate groups with competing priorities.
- Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project. Facilitate productive meetings from small (3-5 people) to large (100 people or more).
This role requires
- 8+ years of professional experience leading and delivering complex, ground-breaking initiatives in the product organization in cross-functional work environments.
- 8+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment.
- Proven experience working in a hands-on role leading large-scale software development projects (preferably in a SaaS environment).
- Experience with agile teams and practitioners, with ability to adapt process and style as needed to meet the current needs of the program.
- Proficient in program management fundamentals— team building, role/responsibility definition, DACI & RACI frameworks, risk management, work breakdown structures, project tracking, resource management, etc.
- Excellent written and oral communication skills with the ability to select and use data to educate, initiate action, and drive accountability from local and remote teams.
Bonus points if you have
- Solid understanding of the complete software development life cycle with an appreciation for maintaining a high quality bar with low operational overhead.
- Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience.
- Experience with Financial & CRM Systems, Saas based applications, and Jira.
- Prior experience with high growth companies and cross functional projects.
Please note that visa sponsorship is not available for this position.
#LI-ZH1 #LI-Remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- 8+ years of professional experience leading and delivering complex initiatives in product organizations and cross-functional environments
- 8+ years delivering products against plan in fast-paced, multidisciplinary, distributed-responsibility, and ambiguous environments
- Hands-on experience leading large-scale software development projects, preferably in a SaaS environment
- Experience working with agile teams and practitioners, adapting processes and style to program needs
- Proficiency in program management fundamentals, including team building, role and responsibility definition, DACI and RACI frameworks, risk management, work breakdown structures, project tracking, and resource management
- Excellent written and oral communication skills, including using data to educate, initiate action, and drive accountability across local and remote teams
- Understanding of financial systems engineering, finance and accounting fundamentals, SaaS software, and software development lifecycles
- Understanding of the complete software development lifecycle and maintaining high quality with low operational overhead
- Bachelor’s degree in computer science, computer engineering, or a related field, or equivalent experience
- Experience with financial and CRM systems, SaaS-based applications, and Jira
- Prior experience with high-growth companies and cross-functional projects
What the Team is Saying
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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