Available Locations: Austin, TX | Lisbon, Portugal | London, UK
Cloudflare is seeking a highly skilled and self-motivated Technical Program Manager to lead and manage various company-wide initiatives and projects spanning multiple quarters and teams within Support, Engineering, Post-Sales services, and more. Your main responsibility will be to work cross-functionally to create, define, project manage, execute, track, and report on major initiatives to successful completion.
You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success. You will partner with various Support, Services, and Engineering counterparts to determine available options, manage stakeholder expectations, and execute against the roadmap. You have the ability to drive change, ensure adoption, and help team members understand the benefits of your work.
This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.
The ideal candidate is process driven but remains flexible and iterative, someone who loves to tackle new challenges, really enjoys bringing people together as a team, and driving them towards success.
This position will be based in Austin, Texas, London, England, or Lisbon, Portugal. You will be reporting into the Support Program Management Organization (PMO).
Major areas of responsibilities
- Understand technical and business requirements of assigned programs
- Effectively balance risk and achieve business objectives
- Obtain clear requirements, plans, and decisions to proactively tackle critical gaps and mitigate risk
- Drive creation and roll out of scalable processes to meet support and engineering team goals
- Set up regular feedback cycles and ensure buy-in from contributors on program plan & roadmap
- Provide regular status updates to stakeholders and senior management
Desirable skills and knowledge
- BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience
- 10+ years experience in technical program management and a desire for continuous improvement
- Proven track record on creating realistic project plans, managing dependencies, and overseeing execution to meet commitments and deliver with predictability
- Excellent oral and written communication, proven track record of effective communication at various levels including executive level
- Flexibility and adaptability, experience trying different approaches and adapting as you go based on the needs of your team / project
- Experience working with multiple time zones and multiple cross functional teams
- Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc)
- Servant leader who has successfully gained authority with peers by demonstrating empathy, providing support and motivating others
- Comfortable managing tight deadlines, changing priorities, and ambiguity
- Knowledge of web performance, security, and network services a plus
- Experience with AI, self-service, or voice of the customer programs a plus
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
