Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo’s Technical Program Managers are accountable for Waymo’s roadmap execution by providing thoughtful cross-functional planning, clarity, and proactive risk management. In the face of complex technical and operational challenges with no established playbooks to follow, we act with thoughtful urgency, driving conversations, discussions, and outcomes. Our team partners closely with every function of Waymo to structure, own and drive work towards real-world deployments of the Waymo Driver across platforms and geographies.
As a TPM for SRE & On-call Excellence, you will translate the core principles of Site Reliability Engineering into executable programs that embed best practices across all engineering organizations. You will own and drive x-company e2e strategy for on-call excellence, including IRT retrospective rituals and critical follow ups, a mission-critical effort to minimize downtime, protect our brand reputation, and ensure predictable service delivery as we scale to meet our ambitious business goals. Your work will directly impact our ability to build and maintain highly reliable, scalable, and efficient production systems, serving as a critical force multiplier for Waymo's engineering teams.
This role follows a hybrid work schedule and you will report to a Manager of Technical Program Management.
You will:
- Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives to ensure consistent root cause analysis and follow-through on all preventative actions
- Partner with SREs and engineering teams to elevate on-call hygiene. This includes defining, implementing, and enforcing best practices for on-call rotations, toil reduction, and alert fatigue management
- Program manage key SRE-driven initiatives to build and maintain highly reliable, scalable, and efficient systems. This includes developing programs for clear runbooks and automated alerts
- Serve as the crucial link between SREs and partner teams to help Waymo scale. Manage dependencies, drive alignment on technical priorities, and ensure seamless execution of reliability roadmaps across multiple organizations
- Define and track key performance indicators (KPIs) for oncall excellence, such as incident resolution time (MTTR), and on-call load. Provide clear, data-driven reporting to leadership on the state of oncall excellence
- Establish and govern the processes and tools necessary to maintain business continuity, focusing on minimizing downtime and ensuring predictable service delivery
You have:
- 7+ years of experience in technical program management, particularly in a complex, multi-team environment
- Experience managing reliability programs in a rapidly scaling, high-availability environment
- Demonstrated knowledge of SRE principles, DevOps practices, and software development lifecycles
- Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical stakeholders
We prefer:
- Cloud Infrastructure: Experience with large-scale cloud infrastructure and distributed systems
- Technical Background: Prior experience as a software engineer
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Top Skills
What We Do
Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to move around. With the Waymo Driver, we can improve the world’s mobility while saving thousands of lives. Waymo reaches out to candidates from official channels only (e.g. directly from @waymo.com email addresses, or through our recruiters or sourcers who are noted as such on LinkedIn). We do not contact candidates about career opportunities through instant messaging apps like Telegram, email addresses from domains other than waymo.com (such as Gmail addresses), direct messages on Twitter, Facebook, and Instagram, or text messages. Visit waymo.com to check out our official job listings.
