Our Opportunity
Chewy's Dropship program is a critical extension of our fulfillment network, enabling assortment expansion and deeper vendor partnerships without expanding physical fulfillment capacity. Unlocking its full business potential requires clearly defined, well-sequenced capabilities across delivery promise accuracy, order routing, and fulfillment experience-executed cohesively across many systems and teams.
We are seeking a Senior Technical Product Manager (C06) to define what "good" looks like for Dropship technology capabilities and to drive the organization toward that vision in a structured, outcome-oriented way.
What You'll Do
- Own Dropship Tech capabilities across delivery promise accuracy, order routing, and fulfillment experience.
- Define what "good" looks like for these capabilities, including end-state vision, success criteria, and measurable outcomes tied to customer trust and operational performance.
- Sequence and prioritize capability development to progressively unlock business value while accounting for technical, operational, and organizational constraints.
- Understand the needs of internal customers and partners including Operations, Vendor Management, Customer Care, and BI.
- Partner closely with engineering, data, and operations teams to design scalable, technically sound solutions across multiple systems.
- Identify gaps between current-state workflows and desired outcomes and drive alignment on phased plans to close those gaps.
- Define and track success metrics such as promise accuracy, exception rates, and fulfillment reliability.
- Own readiness and adoption for Dropship Tech-owned capabilities, ensuring solutions are usable and operationally integrated.
- Serve as the primary product owner for Dropship Tech initiatives, clearly communicating decisions, tradeoffs, and progress.
What You'll Need
- 5+ years of experience in Product Management with ownership of technical or platform capabilities.
- Experience defining and sequencing capabilities across complex, multi-system workflows.
- Strong technical fluency and comfort working with engineers on system design, APIs, and architecture tradeoffs.
- Ability to translate ambiguous business and operational goals into clear product direction.
- Strong stakeholder management and communication skills.
Bonus Points
- Experience in supply chain, fulfillment, logistics, or marketplace platforms.
- Familiarity with delivery promise logic, order routing systems, or fulfillment orchestration.
- Experience driving adoption of internal platforms or tools.
- Experience evolving foundational capabilities into measurable business impact.
Why You'll Love Working at Chewy
At Chewy, you'll shape foundational capabilities that directly impact customer trust, vendor success, and operational scalability. You'll have the opportunity to define the bar for quality and performance-and pursue it until it delivers real business value-while working in a collaborative, mission-driven environment that values ownership and clarity.
The base salary range for this role is $141,000 - $225,500.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
