ResMed

Senior Technical Product Manager, SNAP Resupply

Reposted 17 Days Ago

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Peachtree Corners, GA, USA

In-Office

Senior level

Healthtech

The Role

As a Senior Technical Product Manager, you'll lead product strategy for SNAP Resupply, focusing on automation, workflow delivery, and compliance, while collaborating cross-functionally to ensure successful implementation and customer satisfaction.

Summary Generated by Built In

Role summary

Join Brightree to modernize how HME providers run resupply at scale. As a Sr. Technical Product Manager (TPM) on SNAP Resupply, you’ll turn product strategy into shipped capabilities that reduce touches per order and shorten cycle time from patient intent to fulfillment readiness. You’ll own the work that moves the numbers automation rate, exception rate by delivering resilient, auditable workflows that customers love. You’ll partner closely with Product, Engineering, QA, Design, Compliance, Services, and Customers to define problems, write crisp requirements, workflow delivery, and prove impact with data.

What you’ll own

Outcomes: Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews.

Backlog & releases: Run refinement, sprint planning, and releases; create clear user stories & acceptance criteria, workflow diagrams, and rollouts with feature flags/guardrails.

Discovery: Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift.

Quality & compliance: Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering.

Operational readiness. Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly.

Drive cross-team delivery with urgency and clear ownership.

Qualifications

5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record.

Proven ability to write requirements, workflow diagrams, and acceptance criteria that de-risk builds.

Analytics fluency and hands-on experimentation experience (A/B, flags).

Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams; crisp, executive-ready communication.

Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows

SQL proficiency

Code literacy (strongly preferred): can read and discuss code at a high level

Evidence of being an AI 1st Technical Product Manager

Work with other Product Managers and TPMs in the Brightree and Resmed organization.

Responsible for story reviews, work closely with engineering team to define sprint work.

Consider adding troubleshooting issues as part of the Support process.

Successful beta test scripts and participate in Launch Process.

Tools you’ll touch

Jira, Figma, Snowflake/SQL, Pendo (or similar), Postman/Swagger, feature flagging, logging/monitoring tools

* This role is open for remote position across USA.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.