Senior Technical Product Manager (Salesforce)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

We’re looking for a Senior Technical Product Manager to lead the strategy, delivery, and evolution of our internal integration and API ecosystem, with a primary focus on services and APIs that connect our platforms and operational systems with Salesforce and enable reusable, secure, well-governed Salesforce-connected API services across the business.

This role is critical in enabling scalable customer, operational, and commercial processes across the business. You will own the integration product landscape that underpins how systems exchange data, automate workflows, and maintain consistent customer and operational information across the organisation.

You’ll operate at the intersection of product, engineering, architecture, and business operations — driving both strategic direction and hands-on delivery. This is a highly technical product role requiring someone who can think strategically about platform and process design, platform scalability, while also diving into technical detail to guide engineering teams through complex integration challenges.

Key Responsibilities

• Own the vision, roadmap, and prioritisation for internal APIs and integration capabilities connecting Salesforce with enterprise platforms and operational systems.

• Define Internal API strategy aligned to business transformation, operational efficiency, and platform scalability goals.

• Drive API-first and event-driven integration approaches where appropriate.

• Identify opportunities to simplify system interactions, reduce technical debt, and improve data consistency across platforms.

• Balance short-term delivery needs with long-term architectural sustainability.

• Drive product discovery activities to validate opportunities, prioritise business value, and shape scalable platform solutions.

• Work closely with engineering, architecture, Salesforce, and platform teams to define scalable integration patterns and API standards.

• Understand and challenge technical solutions, data flows, system dependencies, and architectural decisions.

• Guide the design of resilient, secure, and reusable APIs and integrations.

• Contribute to discussions around middleware, orchestration, authentication, observability, eventing, and data synchronisation.

• Ensure integrations are designed with operational stability, maintainability, and scalability in mind.

• Lead end-to-end delivery of integration and API initiatives across multiple business systems.

• Manage and prioritise integration backlogs across Salesforce and connected enterprise applications.

• Partner closely with engineering teams throughout discovery, design, build, testing, and release phases.

• Work with QA, DevOps, support, and operational teams to ensure reliable production delivery and monitoring.

• Drive continuous improvement across API performance, reliability, data quality, and operational processes.

• Collaborate with business stakeholders, operational teams, and engineering teams to understand process and integration requirements.

• Translate complex operational and technical challenges into clear product outcomes.

• Communicate effectively with both technical and non-technical stakeholders.

• Act as the primary product lead for internal integration capabilities and platform connectivity.

• Drive alignment across engineering, architecture, Salesforce, operations, data, and business teams to deliver cohesive platform and integration outcomes.

Knowledge, skills and experience required

Essential

• Significant experience as a Product Manager or Technical Product Manager in a complex technology environment.

• Proven experience delivering internal APIs, enterprise integrations, or platform connectivity solutions.

• Strong understanding of API architectures, microservices, middleware, and system integration patterns.

• Experience working with Salesforce ecosystems and enterprise platform integrations.

• Ability to engage deeply with engineering and architecture teams on technical design and delivery decisions.

• Strong understanding of data flows, system interoperability, and operational process automation.

• Experience working in Agile product delivery environments.

• Strong stakeholder management and communication skills.

Desirable

• Experience with integration platforms such as MuleSoft, Boomi, Kafka, or similar middleware/event platforms.

• Knowledge of Salesforce platform capabilities, APIs, and ecosystem architecture.

• Experience with cloud-native and distributed systems.

• Understanding of authentication and security models such as OAuth2 and JWT.

• Experience working within enterprise operational, CRM, customer management, or workflow platforms.

• Exposure to customer lifecycle, loyalty, travel, fintech, or enterprise servicing environments.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]