The Role
The Senior Technical Product Manager will lead the Product Platform team, enhancing and evolving foundational systems to enable scalable and secure product experiences while collaborating with engineering and IT teams.
Summary Generated by Built In
Articulate is seeking a Sr Technical Product Manager to lead our Product Platform team — the foundation that powers every Articulate product experience. The Product Platform includes account management and permissions, identity, commerce (including e-commerce and subscription/trial management), and the backend systems that integrate our products with other tools our customers rely on.
As a Sr. Technical PM, you’ll play a critical role in building and evolving the underlying capabilities that make our products scalable, secure, and enterprise-ready. You’ll ensure our platform enables product teams to move faster while delivering seamless experiences that feel consistent and intuitive to our customers. In this highly visible role, you’ll help shape the next generation of Articulate’s platform — ensuring we’re ready to meet the needs of our growing enterprise customer base while making purchase and expansion easy for our smallest customers.
As a Sr Technical Product Manager at Articulate, you’ll be shaping the backbone of how our customers experience our products — and how our product teams build them. You’ll collaborate with supportive peers across design, engineering, IT, and go-to-market teams, all committed to a shared mission: changing the way the world learns.
If you’re driven by building scalable foundations that enable innovation and growth — and you love working at the intersection of systems, people, and product — we’d love to talk to you.
What You'll Do:
- Set the platform vision and strategy: Define the future of Articulate’s Product Platform. Partner with IT, Engineering, and cross-functional teams to ensure our identity, permissions, commerce, and integration capabilities are cohesive, scalable, and secure.
- Operate with autonomy and influence: Drive strategic decisions that shape our foundational systems. Act as a trusted thought partner to IT and Engineering leaders, aligning on long-term architecture direction while representing product and customer needs.
- Enable product velocity: Build platform capabilities that empower product teams to deliver faster with greater consistency and reliability.
- Bridge technical and business perspectives: Translate complex system concepts into clear, outcome-oriented product strategies that balance scalability, compliance, and user experience.
- Lead continuous discovery: Deeply understand our users, their needs, and their pain points. Gather and analyze qualitative and quantitative data to identify trends, opportunities, and areas for improvement. Partner with internal and external stakeholders to deeply understand how platform capabilities are used, where friction exists, and how shared systems can better serve both customers and product teams.
- Deliver a clear, actionable roadmap: Translate the vision into actionable roadmaps, working flexibly and iteratively with key partners, including tripod/triad leads (design, engineering), product marketing, and data to define, prioritize, implement, and deliver customer value. Anticipate risks, develop proactive solutions, and drive efficiency across cross-functional teams to ensure on-time, high-quality delivery.
- Drive platform adoption and alignment: Collaborate across product teams to promote shared standards, improve reliability, and ensure consistent experiences across Articulate’s ecosystem.
- Communicate with clarity: Create visibility and alignment through clear communication of strategy, priorities, and progress — from your immediate team to C-level executives.
- Stay ahead of the curve: Monitor trends in identity, commerce, and platform integrations to inform platform evolution and ensure Articulate remains a trusted partner.
What You Should Have:
- 8+ years working on technology-powered products as a Product Manager or in a closely related role (e.g., engineering, data, etc.)
- Proven experience leading platform or systems-oriented products that serve multiple internal and external stakeholders.
- Strong technical fluency — comfortable discussing architecture, APIs, data flows, IT systems (CRMs, MarTech tools, etc), and system integrations with engineering teams.
- Demonstrated ability to translate business strategy into scalable platform capabilities that accelerate product development and improve customer outcomes.
- Excellent cross-functional leadership and communication skills — able to align teams while managing and influencing stakeholders across IT, engineering, and go-to-market functions.
- Deep experience using data and discovery techniques to guide prioritization and measure platform impact.
- Comfort working in complex, matrixed environments and influencing without direct authority.
- Strong analytical abilities, with the capability to gather and use both qualitative and quantitative data to inform hypotheses, guide strategy, make product decisions, and measure success.
- Understanding of AI and potential applications.
Nice to Haves:
- Background in B2B SaaS platforms
- Familiarity with enterprise IT ecosystems, including system integrations, SSO, SCIM, and procurement or billing workflows.
- Passion for building internal platforms that empower teams and delight customers through reliability and consistency.
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories are welcome to apply and will be considered for this role in a manner consistent with applicable law. Offers of employment for this role shall be contingent upon successful completion of a background check, including a review of the candidate’s criminal history, in a manner consistent with applicable law.
Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
(For information about Articulate's privacy practices, please view our Privacy Notice)
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The Company
What We Do
Articulate develops e-learning software, content, and resources that change the way the world learns.
More than 106,000 organizations worldwide, including all 100 of Fortune 100, have created millions of courses using our online training apps, Articulate 360 and Rise.com.
With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360.
With Rise.com, organizations get everything they need to create, track, and manage their online training in one complete system. It's the all-in-one online training system employees love.
Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 965,000+ member of E-Learning Heroes.
As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.
We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2020.
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