Agentic Partner Membership Experiences
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences, from payments to rewards to servicing, that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital products on #TeamAmex.
The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to the market.
We are looking for a Senior Technical Product Manager to make it easier for Amex teams and approved partners to build agent-enabled experiences. You will own the roadmap for shared integration capabilities, developer tools and onboarding.
You will partner with engineering, Identity and Evaluation teams to make integrations secure, reliable and easy to use. Domain product teams will continue to lead partner relationships and launches.
ResponsibilitiesOwn the Platform & DX Product
- Own the product roadmap for shared integration capabilities and developer experience, from discovery through delivery, and adoption.
- Help Amex teams expose capabilities to agents and help approved partners integrate with them
- Map partner integration through the first successful call and production readiness, including testing account-connections and authorization.
- Define requirements for developer documentation, onboarding, testing, and troubleshooting. Select the right level of guided or self-service onboarding for the partners and risks involved.
Define Reusable Integration Patterns
- Partner with engineering and enterprise platform teams on secure, reusable integration patterns.
- Make approved authentication, consent and authorization patterns understandable to developers, in partnership with the Agentic Identity product owner and security teams.
- Own a prioritized learning backlog with engineering: define each experiment’s product question, success criteria and decision; capture findings and turn them into reusable integration requirements and guidance. Preserve domain business rules and justify partner differences.
Measure and Improve Developer Outcomes
- Measure and improve onboarding time, integration success, reliability and developer adoption.
- Partner with engineering and Analytics and the Evaluation product owner to assess integration quality, reliability and developer experience.
- Use performance and customer-experience signals to prioritize improvements to the owned capabilities.
- Support development and release planning, manage cross-functional dependencies, and communicate decisions, risks, and tradeoffs clearly to stakeholders.
Operate as a Cross-Functional Product Leader
- Prioritize delivery across teams, reuse existing capabilities where appropriate, and communicate dependencies and tradeoffs within the platform strategy and investment priorities.
- Work with engineering, architecture, domain product teams, partner integration teams, Enterprise Identity, and security, privacy, legal, compliance and risk stakeholders.
- Prioritize shared capabilities around partner and domain needs,delivery commitments, and engineering capacity. Recommend when to reuse, extend or build capabilities.
Minimum Qualifications
- 6-8+ years of experience in product management, product development, software engineering, API or platform products, developer tools, or partner-enabled digital experiences.
- Experience owning a developer-facing product or integration experience through launch, adoption and iteration, with clear examples of improved developer outcomes.
- Technical fluency with APIs, authentication and authorization flows, schemas, integration testing, versioning, and errors. Ability to inspect an integration spec or contract and discuss tradeoffs with engineers.
- Strong product judgment, discovery and prioritization skills, including translating ambiguous needs into a roadmap, requirements, and acceptance criteria.
- Experience aligning teams with different ownership boundaries and balancing customer, business, technical and control requirements.
- Clear written communication and the ability to explain technical concepts to developers and business stakeholders.
Preferred Qualifications
- Experience with AI agents, MCP, function calling, SDKs, developer portals or partner ecosystems.
- Experience turning technical discovery and prototypes into reusable platform products, including onboarding, testing or diagnostic improvements.
- Experience in financial services or another regulated industry, and familiarity with privacy, delegated access and customer data protection.
- Bachelor’s degree or equivalent experience.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 6-8+ years of experience in product management, product development, software engineering, API or platform products, developer tools, or partner-enabled digital experiences
- Experience owning a developer-facing product or integration experience through launch, adoption, and iteration
- Technical fluency with APIs, authentication and authorization flows, schemas, integration testing, versioning, and errors
- Ability to inspect an integration specification or contract and discuss tradeoffs with engineers
- Strong product judgment, discovery, and prioritization skills
- Ability to translate ambiguous needs into a roadmap, requirements, and acceptance criteria
- Experience aligning teams with different ownership boundaries and balancing customer, business, technical, and control requirements
- Clear written communication and ability to explain technical concepts to developers and business stakeholders
- Experience with AI agents, MCP, function calling, SDKs, developer portals, or partner ecosystems
- Experience turning technical discovery and prototypes into reusable platform products
- Experience with onboarding, testing, or diagnostic improvements
- Experience in financial services or another regulated industry
- Familiarity with privacy, delegated access, and customer data protection
- Bachelor's degree or equivalent experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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