The Role
Leads technical product implementation for Institutional Bank technology projects, translating business needs into user stories, acceptance criteria, and prioritized backlogs. Supports agile ceremonies, stakeholder alignment, sprint execution, documentation, and process improvement. The role bridges business and engineering teams, maps requirements to systems, and works directly with data, logs, APIs, dashboards, and enterprise architecture. It requires strong communication, technical curiosity, analytics, and project delivery skills, with opportunities available at technical product management and senior levels.
Summary Generated by Built In
Location:
127 Public Square, Cleveland OhioThis opportunity can be filled as a Technical Product Management or Senior Technical Product Management role based on the selected individual's experience/skills.
This position is not eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be authorized to work in the United States on a full-time basis.
About the RoleWe are seeking a Technical Product Management (Implementation Manager) to join KeyBank’s Institutional Bank to drive transformational change with the CWA Replacement, Underwriting Templates (Banking Group Portfolio Management) and/or other technology projects (KeyBank Real Estate Capital). This is a hands-on, product role for someone who can blend product ownership, business analysis, technical acumen, and project management skills with the technical curiosity to dig into systems, data, and tools directly.The right candidate needs to be decisive, organized, and proficient with communication. This person will be able to engage technology leads and engineers early, ask probing questions, and keep both the business and tech teams aligned with clear documentation and knowledge-sharing practices--all while maintaining clear lines of communication with business and technology stakeholders. The role will help drive agile ceremonies, keep the backlog clean, track progress across sprints, and focus the team on the right outcomes.This role sits squarely in the line of business, and success of the position requires demonstration of technical delivery and focus upon meeting business Key Performance Indicators (KPIs) and goals.This role is ideal for someone with one or more years of Product Management, BA, or project management experience who wants to build a deeper technical foundation while shaping digital banking products at scale. Having firsthand technical experience (coding, DevOps, SQL, etc.) is a plus.Key ResponsibilitiesProduct & Requirements Management
- Provide project leadership support for any/all Institutional Bank projects: CWA Replacement, Moody’s, and/or Underwriting Templates
- Translate client and business needs into actionable user stories with acceptance criteria.
- Ensure requirements are clean: estimated, well-described, assigned, and updated.
- Maintain and prioritize product backlogs in collaboration with technology product/platform owners, business stakeholders, and engineering leads.
- Map business requirements cleanly to the actual technology product modules and systems involved.
- Support Business Process Owners and Technology Platform/Product Owners with the work of delivering effective standups, retrospectives, sprint planning, and stakeholder meetings.
- A strong bias towards value delivery to the enterprise.
- Document retrospectives with clear action items (e.g., Start/Stop/Continue, carryover tracking)
- Keep stakeholder check-ins scheduled and documented in Confluence.
- Recognize and address lagging areas in (business or technology) process (e.g., QA bottlenecks, gaps in communication or tooling) by documenting for improvements in retrospectives.
- Develop and maintain a strong understanding of how technology works (e.g., an understanding of all the technical systems and functions at play when a browser hits a webpage)
- Be comfortable working directly with data, logs, APIs, and system outputs.
- Use tools like system diagrams, and monitoring dashboards to validate or troubleshoot issues before escalating.
- Maintain awareness of enterprise system architecture.
- Engage Technology Product Owners/Platform Owners early to flesh out design and implementation details.
- Maintain strong documentation and knowledge-sharing practices, including active ticket commenting, UML diagrams, and up-to-date Confluence pages.
- Function as the bridge between technical teams and business stakeholders, articulating business problems clearly and avoiding jargon or buzzwords.
- Balance business priorities with technical realities — negotiating trade-offs and setting realistic expectations.
- Experience: One plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
- Technical Aptitude: Comfort (or strong willingness to learn) working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.
- Agile Delivery: Proven experience running agile ceremonies and keeping teams accountable.
- Project Management: Organized, methodical, able to create clear plans (and Plan B’s), delegate tasks, and parallelize work streams.
- Analytics: Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
- Tools: Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation
- Writing Skills: Excellent written communication — able to produce clean requirements, design docs, diagrams, and executive updates
- Business & Systems Awareness: Ability to map requirements to the systems and teams involved; not “that’s another team,” but someone who takes ownership across boundaries.
- Education: Bachelor’s degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education.
- Experience: five plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
- Technical Aptitude: Experience working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.
- Agile Delivery: Comprehensive experience running agile ceremonies and keeping teams accountable.
- Project Management: Organized, methodical, able to create clear plans (and Plan B’s), delegate tasks, and parallelize work streams.
- Analytics: Proven ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
- Tools: Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation
- Writing Skills: Excellent written communication — able to produce clean requirements, design docs, diagrams, and executive updates
- Business & Systems Awareness: Ability to map requirements to the systems and teams involved; not “that’s another team,” but someone who takes ownership across boundaries. Leads with collaboration.
- Education: Bachelor’s degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 11/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
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Skills Required
- At least one year of experience in Product Management, Business Analysis, or Project Management for the technical product management role
- At least five years of experience in Product Management, Business Analysis, or Project Management for the senior technical product management role
- Experience or willingness to work with data, logs, APIs, cloud-based environments, and modern system interactions
- Experience running agile ceremonies and holding teams accountable
- Project management skills, including planning, delegation, and parallelizing workstreams
- Ability to use reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
- Familiarity with Jira and Confluence
- Excellent written communication and ability to produce requirements, design documents, diagrams, and executive updates
- Ability to map requirements to systems and teams and take ownership across organizational boundaries
- Bachelor's degree in computer science, engineering, business, or a related field
- Experience in fintech, banking, or SaaS
- Firsthand technical experience with coding, DevOps, or SQL
KeyBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KeyBank and has not been reviewed or approved by KeyBank.
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Retirement Support — A dollar-for-dollar 401(k) match up to 7% of eligible pay is positioned as a standout element of the total rewards package. Additional financial programs like discounted stock purchase and banking discounts further strengthen perceived long-term value.
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Leave & Time Off Breadth — A pooled PTO bank with amounts that scale by level and tenure is described as a meaningful benefit and a retention lever. Paid parental leave is also included, adding to the breadth of time-off support.
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Wellbeing & Lifestyle Benefits — Wellness incentives tied to HSA contributions and company-sponsored health and wellbeing programs add tangible non-cash value. A Lifestyle Spending Account and counseling resources expand support beyond traditional medical coverage.
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