As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job DescriptionIHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.
The main tasks:
- Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation
- Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools
- License & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors
- KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends
- Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements
- Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics
- Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes
- Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed
- Lead and maintain the change management processes and ensure the quality
Requirements:
- 2-3 years of experience in Change management process
- Strong understanding of ITIL and IT service processes
- Excellent German language skills in spoken and written (C1)
- Willingness to be on call/regularly available
Required skills:
- Evaluation in ITIL Processes
- Experience in Incident Management process
Language skills
- German - Business fluent
- English in B2 level
Personal skills and experiences:
- Very good communication and presentation skills
- Team player with a proactive way of working
- Customer-centric mindset
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Skills Required
- 2–3 years of experience in change management processes
- Strong understanding of ITIL and IT service processes
- Excellent German language skills, spoken and written at C1 level
- Willingness to be on call and regularly available
- Experience evaluating ITIL processes
- Experience in incident management processes
- Business-fluent German
- English proficiency at B2 level
- Very good communication and presentation skills
- Team-oriented and proactive working style
- Customer-centric mindset
What We Do
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group and Germany-based Deutsche Telekom IT. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
