We’re looking for a Senior Technical Operations Specialist to help deliver reliable, secure, and effective technology services to Minitab employees across our international offices.
This is a hands-on, varied role combining end-user technical support, office technology and infrastructure, stakeholder management, security, and global TechOps initiatives. You’ll take ownership of technology environments across assigned locations, solve complex technical challenges, and help ensure our employees have the tools and services they need to do their best work.
If you enjoy combining technical expertise with excellent customer service—and want a role where you can make an impact across multiple countries and offices—this could be a great opportunity for you.
What you’ll be doingAs a Senior Technical Operations Specialist, you’ll:
Provide senior-level technical support to employees in person, remotely, and virtually across desktop, endpoint, network, telephony, mobile, and collaboration technologies.
Diagnose and resolve hardware, software, operating system, connectivity, and other technology issues, helping minimise disruption and downtime.
Install, configure, maintain, upgrade, and relocate hardware, software, operating systems, and related equipment.
Coordinate software deployments, patches, updates, and technology enhancements to maintain secure and reliable services.
Manage and support office technology environments, including infrastructure, endpoints, telephony, mobile devices, and collaboration tools.
Work with vendors and service providers to deliver infrastructure, telephony, and office technology solutions.
Visit office locations to assess requirements, implement improvements, and ensure technology environments remain operationally ready.
Build strong relationships with local stakeholders, understanding their needs and taking ownership of technology initiatives.
Contribute to global Technical Operations projects and continuous improvement initiatives.
Support corporate security programmes, employee onboarding, and security awareness activities.
Partner with HR, Facilities, external providers, and other teams on building, technology, and security requirements.
Create and maintain technical documentation, procedures, reports, and knowledge resources to support consistent service delivery.
You’ll bring:
A degree or certification in Computer Science, Information Systems, or a related discipline, or at least five years of progressively responsible Technical Operations experience.
Working knowledge of enterprise computing environments, networking, endpoint management, and related technologies.
Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, networking technologies, VOIP telephony, and business applications.
Strong troubleshooting, organisational, and customer service skills, with the ability to manage multiple priorities.
The confidence to work independently, take ownership, and build effective relationships with stakeholders across different countries and cultures.
Strong written and verbal communication skills in English.
The ability to lift and transport technology equipment weighing up to 22kg.
The ability and willingness to travel internationally throughout EMEA/APAC to support office operations, infrastructure improvements, and Technical Operations initiatives.
- You will require a full UK drivers license and access to your own vehicle.
You’ll thrive in this role if you’re naturally customer-focused, technically curious, and comfortable navigating complexity. You’ll know how to optimise the way work gets done, collaborate effectively with others, and take accountability for delivering a high-quality service.
Why this role?This is an opportunity to take real ownership of regional technology environments while being part of a wider global Technical Operations function. You’ll work across a broad technology landscape, collaborate with colleagues and stakeholders internationally, and play an important role in keeping our offices connected, secure, and ready for business.
Skills Required
- Degree or certification in Computer Science, Information Systems, or a related discipline, or at least five years of progressively responsible Technical Operations experience
- Working knowledge of enterprise computing environments, networking, endpoint management, and related technologies
- Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, networking technologies, VoIP telephony, and business applications
- Strong troubleshooting, organizational, and customer service skills, with the ability to manage multiple priorities
- Ability to work independently, take ownership, and build relationships with stakeholders across different countries and cultures
- Strong written and verbal communication skills in English
- Ability to lift and transport technology equipment weighing up to 22kg
- Ability and willingness to travel internationally throughout EMEA and APAC
- Full UK driver's license and access to a personal vehicle
Minitab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Minitab and has not been reviewed or approved by Minitab.
-
Healthcare Strength — Health coverage is positioned as a major strength, with medical, dental, and vision premiums covered for full-time employees starting on the date of hire. Company-paid disability coverage and an EAP further reinforce a strong baseline benefits package.
-
Retirement Support — Retirement support stands out via a dollar-for-dollar 401(k) match up to 6% with immediate vesting stated in the benefits materials. This materially increases total rewards value beyond base pay.
-
Leave & Time Off Breadth — Time off is described as generous, with four weeks of PTO available at hire plus paid holidays and additional increases with tenure. This breadth of PTO can meaningfully improve overall compensation satisfaction even when cash pay is viewed as mid-market.
Minitab Insights
What We Do
Minitab helps companies and institutions spot trends, solve problems and discover valuable insights in data by delivering a comprehensive and best-in-class suite of data analysis and process improvement tools. Plus, a team of highly trained data analytic experts ensures that users get the most out of their analysis, enabling them to make better, faster and more accurate decisions. For close to 50 years, Minitab has helped organizations drive cost containment, enhance quality, boost customer satisfaction and increase effectiveness. Thousands of businesses worldwide use Minitab Statistical Software, Minitab Engage, Minitab Workspace, Minitab Connect and Quality Trainer to uncover flaws in their processes and improve them.
