Senior Engineer - Software

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
We are looking for a Sr. AIOps Engineer to architect and champion our "Self-Healing" infrastructure. This role is pivotal in moving our operations beyond traditional threshold-based monitoring and into the era of Observability and Predictive Intelligence . Your core mission will be to eliminate operational noise, automate Root-Cause Analysis (RCA), and ensure comprehensive 360-degree health monitoring of our end-to-end customer order journeys.
This role also involves providing enterprise-level assistance to our customers and monitoring applications deployed in AWS cloud environments. You will diagnose and troubleshoot issues related to order provisioning and device & SIM activations, utilizing email and chat applications to provide quick answers and resolution for clients' IT issues.
Key Responsibilities:

• Intelligent Observability: Design and maintain full-stack observability using Dynatrace and AWS CloudWatch, focusing on the "Boost Mobile" order journey
• Autonomous Remediation: Develop and deploy "Runbooks-as-Code" using Python and Ansible to automate the resolution of recurring Tier-1 and Tier-2 incidents
• Predictive Analysis: Leverage AI-driven anomaly detection to identify "silent failures" and performance bottlenecks before they impact the end-users
• Data-Driven Reporting: Transform raw operational logs into business-level insights for IT and Business Ops Executive leadership
• Monitoring: Take full ownership of customer-reported issues, monitoring alerts and operational dashboards to proactively identify availability, latency, performance, and capacity concerns through to resolution
• Automation: Develop and utilize automation scripts to streamline error handling, manage order fallouts, and improve operational efficiency
• Operational Support: Maintain a professional and positive support experience by communicating clearly with customers and vendors through phone, email, or chat This includes asking targeted questions and providing accurate, timely updates

Skills, Experience and Requirements
Education and Experience:

• Education: Bachelor's Degree in Computer Science, Information Technology or relevant field or 4+ years software engineering experience

• Experience: 4+ years in SRE or IT Operations with a proven track in AIOps. 2+ years experience in AI powered development using tools like Kiro

Skills and Qualifications:

• Strong ability to diagnose, troubleshoot, and resolve technical issues across computer systems and other technology products
• Excellent problem-solving skills with the ability to provide clear, step-by-step technical guidance both verbally and in writing
• Solid understanding of cloud infrastructure, particularly AWS, and container orchestration using Kubernetes
• Demonstrated fearlessness and curiosity to learn new technologies and tackle complex technical challenges
• Background in software development, with knowledge of modern programming languages, design principles, and coding best practices
• Proficiency in reading, writing, and debugging code across multiple programming languages to support troubleshooting and automation efforts
• Observability Stack : Proficiency in Dynatrace(Grail, Davis AI), Datadog, or similar.
• Cloud Fluency : Hands-on experience with modern AWS/GCP services (Serverless, Kubernetes, EC2)
• Automation/Scripting: High proficiency in Python or Go for API orchestration and custom tool development. Hands-on experience with Bash scripting
• AI/ML Basics: Understanding of vector databases, LLM integration (RAG), and basic data science concepts for tuning anomaly detection models
• Version Control: Strong "GitOps" mindset using GitLab for all infrastructure and alerting configurations

Visa sponsorship not available for this role
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )