Senior Technical Operations Engineer

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world’s largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.

Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.

We are looking for employees interested in helping Scientific Games strengthen our position as the world’s foremost leader in lottery products and services.  The teams are small and move fast -- all members are expected to be able to achieve maximum results with minimal direction.

Job Description                     

SG Lottery is looking for a self-motivated, experienced Senior Technical Operations Engineer to join a small but growing Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams, identifying issues while also suggesting and implementing corrective actions.  You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for existing and new customers. 

Our environments run predominantly Windows Server 2016+, SQL Server, and IIS with some Ubuntu and WildFly in the mix.

Responsibilities:

• Support new customer implementations as well as support and maintain existing customer solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is being monitored and considered in planning.
• Identify and address system security concerns
• Ensure Incidents assigned to the team are being managed within agreed SLAs
• Define, refine and track Service Level Objectives
• Setup and maintain monitoring of system and ensure all alarms are documented in up to date Knowledge Base Articles
• Participate in a 24x7x365 on-call rotation

Qualifications

Whilst we are mainly looking for strong all-around technicians, it is critical you can demonstrate the following experience:

• 3+ years of experience working in system administration role in a high demand, highly available environment
• SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
• SME level knowledge of Active Directory and domain administration
• Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc
• Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AOAG.
• Familiarity with WildFly and Java based application hosting a plus
• Strong technical problem-solving skills and working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
• Scripting skills using PowerShell a plus.  Other scripting languages such as bash or Python are also good.
• Proven communication, presentation, and documentation skills
• Strong interpersonal and problem-solving skills required
• Time management and prioritization skills

Education

• Bachelor’s degree in Computer Sciences with 3+ years’ experience with Windows administration

It would also be advantageous if you had any of the following experience:

• Industry experience - either in iLottery or iGaming

Qualified applicants will have to pass a hands-on, technical test as part of the interview process.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.