Senior Technical Officer (AV/ IT Support)

OFFICE OF INFORMATION TECHNOLOGY

Senior Technical Officer (AV / IT Support) (25260420)

The Office of Information Technology is looking for a suitable candidate to join its Audio Visual and IT support team in the Infrastructure Section.  The appointee will be responsible for:

• Designing, planning and executing large-scale Audio Visual (AV) project for hybrid learning and teaching;
• Programming, installing, commissioning, maintaining, troubleshooting AV&PC (hardware and software) issues;
• Providing frontline user support related to IT and AV services;
• Handling user enquiries, service requests and incidents;
• Production and support of live, hybrid and virtual events, meetings and conferences;
• Preparing documentation such as user guide on IT and AV usage in teaching venues, and delivery of technical workshops and tuition; and 
• Shift duty outside office hours on a roster basis.

Requirements:

• An advanced diploma in Computer Science/Information Technology or related disciplines with at least 5 years of relevant experience in AV and/or IT support;
• Knowledge of and experience in the following:
  • End-user hardware and software for MS Windows, Mac OS and Office365;
  • AV facilities in classrooms and meeting rooms;
  • Zoom &MS Team video conference tools;
• Proven experience in the configuration and operation of a broad range of AV technologies, including AV over IP, Crestron system and digital signage;
• Knowledge in the installation of structured cabling systems and network equipment;
• Interpreting and understanding proposal documents, schematics and drawings; and
• Good command of spoken English and Cantonese; the ability to communicate in Putonghua would be an advantage.

The right candidate should be organised, helpful, creative, positive, a good team player and customer-focused; be able to work independently and be prepared to solve various on-site problems.

Candidate with less experience will be considered as Technical Officer.

Shortlisted candidates will be invited to sit for a written test.

The initial appointment will be made on a fixed-term contract of two years.  Re-appointment thereafter is subject to performance review and mutual agreement.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful.  Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.