Senior Technical Implementation Specialist

About NCR VOYIX

Position Location:  Atlanta, GA metro area

As NCR pushes forward as a services-led company, the retail team exists with the vision to support clients’ business transformation with a holistic consulting model.

Through strategic planning, business process improvement, and rapid design and delivery of technology solutions, you’ll be instrumental in driving technology adoption and value realization. This is an exciting opportunity to drive innovative solutions for our clients in the Convenience Fuel Retail (CFR) division.

Technical Consultants work as a part of an integrated consulting team to deliver NCR solutions. In this exciting role, you will help analyze and audit clients’ current state, identify needs, and recommend the appropriate solutions.

This role will report to the Partner of Professional Services, CFR division.

Key Areas of Responsibility include:

• Deliver NCR solutions as part of an integrated Consulting Team
• Must be successful in driving technical solutions and leading a team of Consultants on large client efforts
• Must pay close attention to details and deadlines and provide timely status and escalations
• Must be successful at working at customer site and in a team environment
• Ability to make decisions and solve problems using sound judgment and experience
• Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation
• Will review and analyze logs for issue triage and ticket creation
• Must ensure the NCR solution is configured appropriately to carry out the client’s business functions.
• Implement NCR solutions for our customers on time, within budget and at a high quality
• Become a trusted advisor to our customers ensuring our customers experience high business value from NCR products
• Serve as a customer advocate within the rest of the NCR organization
• Will become a Subject Matter Expert (SME) for an NCR proprietary solution suite
• Provide training and coaching on the use and operation of NCR solutions

BASIC QUALIFICATIONS

• Bachelor’s Degree in business, computer science and/or related field required.  Equivalent work experience may be substituted.
• 5+ years of experience in providing Client Facing Professional Services
• Strong communication and interpersonal skills
• Ability to lead a team of consultants and provide expert technical advice and strategy to the client
• Ability to communicate clients’ business needs to the technical teams at NCR for resolution
• Strong analytical and troubleshooting skills
• Ability to work in a matrix organization.
• Clear and concise written and verbal skills
• Experience troubleshooting Windows Operating Systems including Windows 7/10/Server/POS Ready.
• Experience troubleshooting TCP/IP issues including gateways/firewalls/DNS issues.
• General knowledge of relational databases and SQL
• General knowledge of XML
• 25% to 50% travel required

PREFERRED QUALIFICATIONS

• General knowledge of the Software Delivery Lifecycle
• Experience working in a project-oriented environment
• Experience in Retail industry
• Experience in Convenience Store industry
• Experience with POS technology
• International travel might be required

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”