The Opportunity:
The Sr. Technical Implementation Specialist (TIS) is responsible for owning, designing, and delivering high-complexity configuration solutions using P3L, our proprietary Python-based pricing language, while leading the deployment of standard ERP integrations. This role blends deep technical and manufacturing expertise with structured process discovery, change management, and clear definition of customer goals to ensure solutions are aligned to measurable business outcomes.
By leveraging these inputs, the Sr. TIS designs and executes the appropriate configuration, integration, training, and testing strategies required to enable customer success and guide organizations effectively through operational change. The Sr. TIS is expected to develop subject matter expertise in contract manufacturing quoting and estimating with a specific focus on CNC Machining and Sheet Metal.
Beyond solution delivery, the Sr. TIS leads internal process improvement, serves as a key escalation point, and mentors team members. This role requires strong technical mastery, the ability to navigate complex stakeholder conversations, and a proactive approach to risk identification and mitigation to ensure projects are delivered on time and within budget while driving long-term customer value.
Who you are:
The ideal candidate brings 7+ years of experience in manufacturing consulting or related technical roles and is motivated by solving highly complex technical challenges while elevating others through coaching and mentorship. You operate as both a technical leader and a trusted advisor, working cross-functionally to define best practices, guide decision-making, and drive the adoption of new technologies and platform capabilities.
With a strong understanding of manufacturing, you build credibility quickly and take a consultative approach to partnering with customers, helping define their goals, navigate process change, and implement solutions that maximize the value of the Paperless Parts platform.
Responsibilities of a Senior TIS:
- Lead process discovery, customer goal definition, and change management sessions to design and deliver configurations, integrations, training, and testing strategies that drive successful adoption
- Architect and deploy complex configuration solutions across standard and custom integrations, serving as a technical subject matter expert for the team
- Partner consultatively with customers to define and optimize quoting workflows, leveraging deep knowledge of CNC machining, sheet metal fabrication, and manufacturing best practices
- Demonstrate expert-level proficiency in P3L and Python, building scalable, maintainable, and productized solutions through structured problem-solving
- Integrate and analyze complex customer data (e.g., Excel, APIs) to support advanced workflows and ensure data integrity across systems
- Lead complex implementations by proactively identifying and mitigating risks, partnering with Implementation Project Managers (IPMs) to align timelines with realistic effort and customer needs
- Act as a primary escalation point for at-risk projects and complex customer scenarios, providing decisive technical and consultative guidance
- Champion continuous improvement by establishing and evolving configuration standards, delivery processes, and documentation to increase speed, quality, and consistency
- Mentor and coach team members while influencing cross-functional stakeholders, elevating both technical execution and consultative engagement across the organization
Knowledge, Skills, and Abilities:
- 7+ years of professional experience in manufacturing consulting, technical implementation, solutions engineering, or equivalent customer-facing development role
- Proven track record of leading customer-facing discovery sessions to define business and technical requirements
- Proven expert-level proficiency in a computational environment or programming language. (Python preferred, other languages or Excel considered)
- Demonstrated experience managing complex technical projects and adhering to aggressive time-to-value metrics
- Exceptional ability to clearly explain complex/custom configurations and benefits to all customer personas (technical and non-technical)
- Proven track record of defining or enhancing team processes or best practices
- Willingness to travel when necessary to customer facilities (average is about 25-30% of the time)
Salary Range: $100,000 - $130,000
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- 7+ years of professional experience in manufacturing consulting or technical implementation
- Expert-level proficiency in Python
- Experience managing complex technical projects
- Strong understanding of CNC machining and sheet metal fabrication
- Ability to lead customer-facing discovery sessions
Paperless Parts, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Paperless Parts, Inc. and has not been reviewed or approved by Paperless Parts, Inc..
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Affordable Benefits — Health, dental, and vision premiums are fully covered for employees and dependents with multiple plan options. Zero‑premium family coverage lowers out‑of‑pocket costs materially.
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Strong & Reliable Incentives — Sales compensation includes competitive bases and on‑target earnings, with incentive structures presented as attractive for roles like AEs and SDRs. This positioning indicates meaningful upside tied to performance.
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Wellbeing & Lifestyle Benefits — Wellness stipends, mental‑health support via an EAP, and office/fitness perks support day‑to‑day wellbeing. Professional development reimbursements extend lifestyle support to growth and learning.
Paperless Parts, Inc. Insights
What We Do
From small local businesses to large multinational corporations, when manufacturers use Paperless Parts they free up valuable time to focus on what is truly important to them. Our customers spend more time with their families, expand their businesses, invest in sustainable practices, and grow as a result of new opportunities. We’re a passionate team that believes manufacturing is a vital component to our everyday lives and the backbone of our economy. We’re dedicated to providing this invaluable industry with a cloud-native platform that empowers the next generation of manufacturers to join the digital age. From life-saving medical devices, to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. Without manufacturing, many new ideas never become reality. It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward. Paperless Parts is the leading secure, ITAR compliant, cloud-based sales and quoting platform revolutionizing manufacturing. Our company’s patented technology and proprietary geometry engine unlocks hidden insights that enable job shop manufacturers to modernize and grow their business. Paperless Parts integrates with ERP systems to level up the way manufacturers quote and communicate with customers by rapidly pinpointing manufacturability issues, creating quotes, and processing orders for sheet metal fabrication, CNC machining, and additive manufacturing processes.
Why Work With Us
At Paperless Parts, we are intentional, we are persistent and we are a team. We’re continually improving what we’ve built while still building from the ground up. This creates a fast-paced environment where we work hard and celebrate our wins as a team.
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