Senior Technical Editor

Business Area:

Product Mgmt.

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we deliver a hybrid data platform built for the enterprise, supporting organizations with data insights, governance, machine learning and AI across their entire data estate. As a leader in data management and cloud solutions, Cloudera empowers its customers to transform complex data into actionable intelligence. Our Content Development Team plays an essential role in ensuring that our technical content is clear, accurate, and user-friendly for developers, system administrators, and end-users.

We are seeking a detail-oriented and experienced Technical Editor to join Cloudera’s Content Development Team. In this role, you will be responsible for reviewing, editing, and improving a wide variety of technical materials, including product documentation, installation guides, upgrade guides, and API documentation. Additionally, you will define DITA best practices for the content team and work to ensure they are applied consistently across all documentation. You will also play a key role in developing and maintaining UX writing guidelines, ensuring clarity and consistency across all user-facing content, including in-product messaging. This role requires close collaboration with technical writers, engineers, UX designers, and product managers to deliver high-quality, user-centric content.

As a Technical Editor you will…

• Edit and proofread Cloudera’s technical documentation for grammar, clarity, style, and accuracy

• Ensure consistency in terminology, tone, and formatting across all product documentation, adhering to Cloudera’s style guidelines

• Collaborate with technical writers, UX designers, and product teams to verify technical information and enhance the readability and usability of both documentation and in-product messaging

• Develop and maintain technical content guidelines and UX writing guidelines to ensure clear, concise, and consistent in-product copy, including error messages, tooltips, onboarding instructions, microcopy, and vocabulary

• Define and implement DITA best practices for the content team, ensuring a consistent structure, style, and organization in all documents

• Provide guidance to technical writers on using DITA principles effectively to improve content reusability, modularity, and information architecture

• Manage the editorial process across multiple projects, ensuring deadlines are met in fast-paced development cycles

• Contribute to the development and maintenance of Cloudera’s documentation and UX writing style guides and best practices

• Assist with localization efforts, ensuring consistency and quality in translated technical and UX materials

• Ensure that all documents comply with industry regulations, Cloudera standards, and technical requirements

• Proactively identify areas for improving documentation processes, in-product content, and DITA-based workflows

• Assist in the creation of videos to assist end-users with their use of Cloudera products and components

• Partner with the internal tools team, product management, engineering team, and engineering program management to ensure technical content is validated and published to Cloudera Documentation portal in a timely manner

We are excited if you have...

• Proficiency in written English

• Bachelor’s degree in English, Communications, Technical Writing, or a related field

• 3+ years of experience as a technical editor or in a similar role, preferably in a software or technology-focused environment

• Strong understanding of technical writing and UX writing principles, technical terminology, and DITA best practices

• Experience editing complex documentation and in-product content related to data platforms, cloud computing, enterprise software, or related technical domains

• Experience developing and maintaining style guides for both technical and UX writing

• Proficiency in editing tools such as Microsoft Word, Adobe Acrobat, and content management systems (CMS)

• Excellent command of grammar, spelling, and style, along with the ability to simplify technical concepts for diverse audiences

• Experience with DITA-based content management and version control systems such as SDL LiveContent  or Git

• Experience using an XML/DITA authoring tool such as Oxygen XML for writing documentation

• Excellent communication and teamwork skills, along with the ability to adapt to various methods of obtaining information from subject matter experts

• Strong organizational and project management skills, with the ability to handle multiple assignments simultaneously

• Ability to be flexible and to adapt to changing responsibilities, situations, tools, and requirements

• Ability to work across time zones with globally distributed teams

• Ability to learn new technical subject matter quickly

• Ability to work as a self-starter who can work in a fast-paced and collaborative work environment with minimal supervision

You might also have...

• Experience documenting Cloud products

• Experience with Python

• Experience writing developer guides and sample applications

• Experience documenting management applications such as Oracle Enterprise Manager, MySQL Enterprise Monitor, or VMWare vCenter

• Experience documenting SQL products

• Experience documenting security for enterprise-level software

• Familiarity with Cloudera’s products (Cloudera Data Platform, Cloudera Manager, etc.) or similar enterprise data solutions is a plus

• Experience using Linux (Red Hat Enterprise, Ubuntu, or SUSE)

• Experience documenting or using open source products

• Experience creating videos for documenting products or interest and ability to learn how

• Experience working in an agile-style development environment

• Experience in data management, cloud platforms, or related fields

• Familiarity with Agile development processes

• Knowledge of markup languages such as HTML, XML, or Markdown

• Experience with localization and internationalization of technical and UX content

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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