About IONIX
IONIX External Exposure Management protects enterprises’ external attack surface from cyber risks and increases security team efficiency by providing tools that shorten the time to discover and prioritize exposures. IONIX reduces the exploitable attack surface by discovering every internet-facing asset, assessing dependencies and connections, and validating exploitable risks to prioritize remediation of critical, impactful exposures. IONIX reduces alert fatigue, streamlines the process for resolving alerts and ensures that they reach the right team. Global leaders including BlackRock, Infosys, Sompo, The Telegraph and E.ON depend on IONIX for proactive management of their complex and dynamic attack surface
About The Position
Location: US (East coast/TOLA ?)
As a Senior Customer Success Manager, you’ll be a go-to person for existing accounts’ technical engagement side and promote IONIX’s service with various customer stakeholders.
You must deeply be immersed in web technologies, and with significant prior cyber and relationship management experience.
You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application security and incident response managers, to CISOs.
You will be working at fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.
Responsibilities:
- Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
- Build strong relationships with IONIX clients and act as their primary point of contact.
- Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
- Develop and execute customer success plans that align with client goals
- Ensure that clients are satisfied with our products and services and act as their advocate within our organization
- Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap.
Requirements and qualifications
- 5+ years in a customer-facing management technical role
- Experience working with large enterprises and managing complex customers interactions
- Previous Cyber security vendor experience
- Strong organizational and project management skills
- Ability to work independently and as part of a team
- Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
- Proven understanding of Web Security concerns, requirements, and technologies
- Previous startup experience – an advantage
Top Skills
What We Do
Ionixx Technologies is a leading IT solutions provider, helping both enterprises and startups to build digital products and solutions at scale. A brand with a design-first approach, Ionixx specializes in Fintech(Digital Brokerage, Post-trade, OMS), Healthtech, and Web3 solutions driven by the transformative power of blockchain, cloud, and AI technologies.
With close to a decade of experience, we have helped companies build over 50 successful solutions across the globe. Our primary focus remains on finding the most innovative solution for our clients by leveraging the latest technologies to optimize costs and amplify ROI.
We are proud of our diverse and dynamic 250+ member team that has domain experts with a combined experience of over 20+ years. Be it Smart Contract development, UX/UI design and solutions, Fintech, or health tech software, we provide fast, scalable, and reliable solutions.
Currently spread across 4 geographies and 6 locations (Austin, New York, Toronto, Dubai, Singapore, Chennai), we look forward to being your technology partner in getting your vision to reality and solving every challenge along the way.
Contact us at [email protected], and let’s discuss how we can help you achieve your goals
